JOB SUMMARY:
The Guest Ambassador will support specialized areas of guest interactions for The Dollywood Company. This position is designed to create Moments of Truth and individualized one on one or small group guest interactions including, but not limited to, answering questions, being welcoming, exuding a positive countenance and demonstrating an overall enthusiastic demeanor. The Guest Ambassador will also participate in sanitizing and cleaning high touch surfaces. The Guest Ambassador may take part in other activities including, maintaining hand-washing sinks, refilling supplies and assisting with guest/host temperature checks. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.
SUMMARY OF MAJOR DUTIES & RESPONSIBILITIES:
- Clean and sanitize high touch surfaces throughout the park (tables, chairs, handrails, garbage and hand-washing sinks).
- Assist with temperature checks for guests and hosts.
- Work flexible varying hours and at different locations.
- Maintain a friendly attitude toward Guests and Hosts. Greet guests, answer questions, and exceed expectations.
- Verbally communicate and enforce safety policies and procedures.
- Visually observe Guests’ actions to ensure a safe Guest experience. Report unsafe acts to appropriate management.
- Maintain appropriate levels of supplies and necessary tools
- Keep all work areas clean and organized
- Provide prompt, courteous attention to Guests in the role assigned for the shift
Management reserves the right to change and/or add to these duties at any time.
Required Skills
PERSONALITY/ATTITUDE REQUIREMENTS:
- Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Must be committed to continuous improvement.
- Must have professional appearance with good personal hygiene
- Must promote and support a “team” work environment by cooperating and helping co-workers
- Must adapt to changes easily
- Must enjoy a fast-paced, dynamic environment
- Must show appreciation to others
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must reflect Dollywood’s core values through the lens of dignity and respect.
- Must be an excellent verbal communicator – accurate, consistent and detailed
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES:
- Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Able to hear, see and speak
- Able to speak, read and write in English
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
- Must have manual dexterity necessary to complete all job duties
- Able to sit and/or stand for long/short periods
- Able to maintain good personal hygiene
- Able to get along with other employees to work out problems and resolve conflicts
- Able to comprehend instructions and retain information
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Able to be productive in a fast-paced, dynamic environment
- Able to be flexible to handle frequent changes in priorities
- Able to prioritize tasks and complete assignments on time
- Able to lift up to 50 pounds with assistance.
- Able to communicate effectively using standard English grammar and punctuation
- Able to tolerate temperatures of 0 to 140 degrees.
- Able to work outdoors.
- Able to wear all PPE as required.
- Able to work with all chemicals/detergents utilized in the area.
- Able to work in any assigned area and perform other functions as assigned.
- Able to abide by Dollywood’s confidentiality rules pertaining to all Hosts.
- Able to follow all scheduling assigned by respective teams.
- Able to follow all safety guidelines for the job being performed.
- Able to operate hand-held thermometer.
- Able to learn computer, computer scanning equipment, and printer equipment.
Required Experience
- High School diploma or equivalent.
- Must be at least 18 years of age.
- Must have a valid driver’s license with proof of auto liability insurance.
- Must be able to submit to and pass a pre-employment background check.
- Must have a high level of demonstrative and positive communication skills.