JOB DESCRIPTION

BD Summer Intern Program 2022 - MMS Field Service Intern

BE A PART OF SOMETHING BIGGER!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. The company supports the heroes on the frontlines of health care by developing innovative technology, services and solutions that help advance both clinical therapy for patients and clinical process for health care providers. BD and its over 70,000 associates have a passion and commitment to help improve patient outcomes, improve the safety and efficiency of clinicians' care delivery process, enable laboratory scientists to better diagnose disease and advance researchers' capabilities to develop the next generation of diagnostics and therapeutics. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues. By working in close collaboration with customers, BD can help enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care. In 2017, BD welcomed C. R. Bard and its products into the BD family. For more information on BD, please visit bd.com.

BD Medical is among the world's leading suppliers of medical devices and a leading innovator in injection- and infusion-based drug delivery. We are passionate about providing innovative solutions to reduce the spread of infection, improve diabetes treatment and advance drug delivery. With our technical capabilities, the Medication Management Solutions (MMS) team are able to manage multiple systems and our operational capabilities enable us to have medications available when and where needed, reducing inefficiency and waste for nursing and pharmacy teams.

The summer internship program within Global Customer Service (GCS) at BD provides the student with an opportunity to partner with peers, senior personnel, and supervisors who will provide informal mentoring and coaching towards success. Students will have the opportunity to be exposed to Global Support Operations and Customer Experience. Selected students may work within cross-functional or interdisciplinary teams and may have multiple internal partners and customers.

PROGRAM OBJECTIVE/SCOPE:

The BD Medication Management Solutions (MMS) division proudly offers a summer internship program Through this program, the student will have the chance to gain real-world experience in technical writing, project documentation, and Salesforce reports and dashboards. The MMS FIELD SERVICE INTERN will have the opportunity to work with the Customer Support Field Service team. This internship opportunity is REMOTE or can be based in San Diego, CA or San Antonio, TX.

KEY RESPONSIBILITIES:

• Obtain necessary information for document content by conducting independent research and by meeting with subject matter experts (SMEs) and other stakeholders.
• Gather, analyze, and compose technical information for a variety of documents including policies, processes, procedures, and knowledge base articles
• Help create documentation schedules, including review and sign-off dates, and track work to meet dates.
• Format, edit, and perform quality assurance on your own work and the work of others.
• Receive text from technical staff and rewrite documentation in a clear and concise style.
• Apply editorial and visual standards for documents.
• Collaborate with Senior Field Managers, Operations Project Manager, and other associates.
• Create and organize Salesforce reports and dashboards
• Complete all other duties as assigned

QUALIFICATIONS

REQUIRED:

• In pursuit of a Business, Management, Data Analytics, Communications, or related major
• Experience using Microsoft suite of products
• Knowledge of Customer Relationship Management platforms, such as, Salesforce

PREFERRED:

• Previous internship experience preferred but not required.
• Ability to quickly learn, dissect and support on an initiative in an iterative, fast paced environment
• Demonstrated agility and ability to quickly pivot and flex
• Strong analytical, problem-solving, listening, and interpersonal skills
• Strong ability to visualize data to multiple audiences of the organization
• High attention to detail while multi-tasking on complex deliverables
• Ability to quickly establish rapport with remote internal and external stakeholders
• Act as a key contributor in a complex environment
• Excellent Verbal, Written and Communication Skills

In order to qualify for this position, you must be legally authorized to work in the United States without restriction as to duration.

Becton, Dickinson and Company is an EqualOpportunity/AffirmativeAction Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Employment at BD is contingent upon the Company's receipt of sufficient proof that you are or will be fully vaccinated against COVID-19. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

PRIMARY WORK LOCATION

USA CA - San Diego Bldg A&B

BD is a Fortune 500 global medical technology company headquartered in Franklin Lakes, New Jersey, with offices in more than 50 countries. The company operates three business segments: BD Medical, BD Life Sciences and BD Interventional. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from the design and engineering, to the manufacturing and the marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.