JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

MMS GLOBAL CUSTOMER SUPPORT (GCS) SUMMER INTERN

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery,diagnosticsand the delivery of care. The company supports the heroes on the frontlines of health care by developing innovative technology, services and solutions that help advance both clinical therapy for patients and clinicalprocessfor health care providers. BD and its over 70,000 associates have a passion and commitment to help improve patient outcomes, improve the safety and efficiency of clinicians' care delivery process, enable laboratory scientists to better diagnose disease and advance researchers' capabilities to develop the next generation of diagnostics and therapeutics. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues. By working in close collaboration with customers, BD can help enhance outcomes, lower costs, increase efficiencies, improvesafetyand expand access to health care. In 2017, BD welcomed C. R. Bard and its products into the BD family. For more information on BD, please visit bd.com.

PROGRAM OBJECTIVE/SCOPE

BD Medical is among the world's leading suppliers of medical devices and a leading innovator in injection- and infusion-based drug delivery. We are passionate about providing innovative solutions to reduce the spread of infection, improve diabetes treatment and advance drug delivery. With our technical capabilities, the Medication Management Solutions (MMS) team are able to manage multiple systems and our operational capabilities enable us to have medications available when and where needed, reducing inefficiency and waste for nursing and pharmacy teams.

The summer internship programwithinGlobal Customer Support (GCS) at BDprovides the student withan opportunityto partner with peers, senior personnel, and supervisors who will provide informal mentoring and coaching towards success. Students will have the opportunity to be exposed to Global Support Operations and Customer Experience. Selected studentsmay work within cross-functional or interdisciplinary teams and may have multiple internal partners and customers.

Each intern will have an individual projectfocused onproject management, analytics, process improvement, or technicalskillsand the opportunitydevelopoperations and support expertise.Through our summer internship, students developanextensive professional network, learn how to work in aprofessional environment, develop skills related to customer support and crafting excellent customer experiences through operational rigor, and deliver business presentations showcasing their work.Thesummer internship program is a great opportunity togain exposure tothe medical device industry andBD'sculture.

We arerecruiting for ahighly driven undergraduate students from a variety of degree backgrounds- rangingfrombusiness,science, ortechnicalbaseddegreeswith a passion for customer centric resultsand the medical device industry.The candidate is responsible for all housing and transportation costs.

PROJECT AREAS

As anintern within BDGlobal CustomerServices, you will have the opportunity to work in one of the following teams: Customer Experience & Operational Excellence Teams

Business Process Optimization

Project examples includeconducting analyses and assessing trends in data to drive process improvements and recommendations;creating automation tostreamlining reports and dashboards to improve efficiency;conducting industry benchmarking and research to drive strategic recommendations

Customer Experience, Reporting,& Analytics

Project examples include conducting dashboard development in Power BI; conducting ad hoc analysis to drive actionable insights from VOC and operational data; creating automation to drive efficiencies around repetitive data exports and analysis

Service Efficiency

Project examples include authoring documentation and knowledge content for technical system governance; transitioning documentation and collaboration methods to improve efficiency and set team / project standards; creating portfolios, templates, and business cases to drive strategic recommendations; conducting system data reviews for business accuracy

Education Services

Performing research, conducting analysis, and assessing trends on industry best practices; interviewing stakeholders and customers to identify and drive improvements and recommend new opportunities for new services;conducting industry benchmarking and research to drive strategic recommendations; analyzing educational services and propose initiatives to increase revenue

Business Operations

Projectexamples include technical writing, conducting analysis and editing processes for scalability and standardization; executing on content and documentation for customer facing associates, including operational playbooks, tools, notebooks applying editorial and visual standards for documents; collaborating with stakeholders to identify and drive efficiency opportunities

Professional Services Teams

Clinical Excellence and Performance Projectexamples include reviewing and editing processes for scalability and standardization;creation of process maps and documentation;simplifying operational playbooks and notebooks

Service Portfolio Management

Project examples include analyzing nonstandard terms to assess trends to drive process improvements,recommendations,and opportunities for new services; automating and streamlining reports,templatesand processes to improve efficiency; analyzing service programs, forecast and propose initiatives to drive adoption and increase revenue

Support Teams

Support Operations

Projectexamples includegathering, analyzing, and composing technical information for a variety of documents including policies, processes, procedures, and knowledge base articles; Applying editorial and visual standards for documents; collaborating with stakeholders to identify and drive efficiency opportunities

Technical Support & Support Engineering

Creating and developing device assessment tools with technical staff; monitor and gather post resolution issue health statistics for customer reports

NOTE: Project assignment is not determined by major.

LOCATION

These positions are located in San Diego, California, San Antonio, Texas, or remote, dependent on roles available. QUALIFICATIONS REQUIRED:

• BA student pursuing a degree in Business, Communications, Marketing, Economics, International Business, Global Health, Business Analytics,Psychology, Marketing Analytics,Operations,Political Science, or other related
• BS and/orMSstudent pursuing adegreeinComputer Science, Software Engineering,Statistics, Data Analytics,Business Intelligence,Information Systems, Industrial Engineeringor other related
• Proficiency in Microsoft Excel, Word,Visioand PowerPoint
• May require analyticsskills in SQL, Tableau, PowerBI, R, or otherrelatedsoftware.
• Ability to work 40 hours per week for the duration of the12 weeksummer internship period.

PREFERRED:

• Prior internship/co-op experience
• BA/ BSDegree: All levels are encouraged to apply
• May prefer experience with Windows Operating System and Networking conceptsfor technical roles

IN ORDER TO QUALIFY FOR THIS POSITION, YOU MUST BE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES WITHOUT RESTRICTION AS TO DURATION.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

BD is a Fortune 500 global medical technology company headquartered in Franklin Lakes, New Jersey, with offices in more than 50 countries. The company operates three business segments: BD Medical, BD Life Sciences and BD Interventional. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from the design and engineering, to the manufacturing and the marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.