JOB DESCRIPTION

BD SUMMER INTERN PROGRAM 2022 - MMS SERVICE & TECHNICAL SUPPORT INTERN

ABOUT US:

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. The company supports the heroes on the frontlines of health care by developing innovative technology, services and solutions that help advance both clinical therapy for patients and clinical process for health care providers. BD and its over 70,000 associates have a passion and commitment to help improve patient outcomes, improve the safety and efficiency of clinicians' care delivery process, enable laboratory scientists to better diagnose disease and advance researchers' capabilities to develop the next generation of diagnostics and therapeutics. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues. By working in close collaboration with customers, BD can help enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care. In 2017, BD welcomed C. R. Bard and its products into the BD family. For more information on BD, please visit bd.com.

BD Medical is among the world's leading suppliers of medical devices and a leading innovator in injection and infusion-based drug delivery. We are passionate about providing innovative solutions to reduce the spread of infection, improve diabetes treatment and advance drug delivery. With our technical capabilities, the Medication Management Solutions (MMS) team are able to manage multiple systems and our operational capabilities enable us to have medications available when and where needed, reducing inefficiency and waste for nursing and pharmacy teams.

PROGRAM OBJECTIVE/SCOPE

The summer internship program within Global Customer Service (GCS) at BD provides the student with an opportunity to partner with peers, senior personnel, and supervisors who will provide informal mentoring and coaching towards success. Students will have the opportunity to be exposed to Global Support Operations and Customer Experience. Selected students may work within cross-functional or interdisciplinary teams and may have multiple internal partners and customers.

Each intern will have an individual project focused on analytics, process improvement, or technical skills and the opportunity to develop/enhance operations and support expertise. Through our summer internship, students develop an extensive professional network, learn how to work in a professional environment, develop skills related to customer support and crafting excellent customer experiences through operational rigor, and deliver business presentations showcasing their work. The summer internship program is a great opportunity to gain exposure to the medical device industry and BD's culture.

We are recruiting for a highly driven undergraduate/graduate students from a variety of degree backgrounds - ranging from business, science, or technical based degrees with a passion for customer centric results and the medical device industry.

ABOUT THE ROLE:

As a Service and Technical Support Intern within BD Global Customer Services, you will have the opportunity to work with the global Technical Support Customer (TSC) support team and their leadership team. This internship can be located in SAN DIEGO, CA, SAN ANTONIO, TX OR REMOTE.

In this role, the intern will:

• Perform analysis of existing workflows and processes to ensure adherence
• Identify opportunities for improvement and develop/enrich tools and processes to operationalize successes.
• Automate and streamline existing manual reports related to customer accounts
• Provide user experience updates for account management-related initiatives
• Partner with technical support account management teams to maintain relationships with customers
• Identify, track, and meet key performance indicators

QUALIFICATIONS

REQUIRED:

• Rising sophomore, rising junior, or rising senior (graduation dates of December 2022, June 2023, December 2023, or June 2024) pursuing a Bachelors degree
• Pursuing a degree in Business & Data Analytics, Marketing Analytics, Operations, Information Systems, or other related
• Proficiency in Microsoft Excel, Word, Visio and PowerPoint
• May require analytics skills in Excel, SQL, Tableau, Power BI, R, or other related
• Ability to work 40 hours per week for the duration of the 12-week summer internship period.

PREFERRED:

• Excellent at written and verbal communication
• Intellectual curiosity and highly self-motivated
• Excited by working in a fast-paced, collaborative environment
• Ability to approach the role with a can-do, team-player attitude
• Prior internship/co-op experience
• Ability to work well on a team

In order to qualify for this position, you must be legally authorized to work in the United States without restriction as to duration.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Employment at BD is contingent upon the Company's receipt of sufficient proof that you are or will be fully vaccinated against COVID-19. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

All applicants should complete the on-line application process. BD is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please call 855-BD-HELPS (855-234-3577) or email asc.americas@bd.com

PRIMARY WORK LOCATION: USA CA - San Diego Bldg A&B

ADDITIONAL LOCATIONS: USA TX - San Antonio

BD is a Fortune 500 global medical technology company headquartered in Franklin Lakes, New Jersey, with offices in more than 50 countries. The company operates three business segments: BD Medical, BD Life Sciences and BD Interventional. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from the design and engineering, to the manufacturing and the marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.