BD Summer Intern Program 2023 - Global Customer Service Intern, Service Efficiency Analyst (Hybrid)

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BD Summer Intern Program 2023 - Global Customer Service Intern, Service Efficiency Analyst (Hybrid)

San Diego, CA
Internship
Paid
  • Responsibilities

    JOB DESCRIPTION

    Be part of something bigger!

    BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. We have over 70,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

    PROGRAM OBJECTIVE/SCOPE:

    The BD Medication Management Solutions (MMS) division proudly offers a Summer Internship Program for undergraduate students. Through this program, the student will have the chance to gain real-world experience in Service & Support, Process Improvement, and Business Analytics.

    The Service Efficiency Analyst Intern supports the Global Customer Service organization in MMS and, specifically, Dispensing Field Service, Technical Support, and Professional Services.

    • Knowledge transfer to SFDC and authoring knowledge articles for record keeping and centralization

    • SharePoint to MS Teams transition to improve efficiency and help set team/project standards

    • Process updates: Portfolio, business case, templates to drive strategic recommendations

    • Dashboards and reporting for key projects for analysis

    • Review data integrity for business accuracy

    As an intern on the Service Efficiency team, you will gain experience with database analysis including Salesforce dashboards, knowledge transfer, Microsoft Teams organization and setting project standards, and process updates. Projects undertaken will have the goal of helping our team get to the next level with data analytics analyzation, process updates, knowledge, and will provide exposure to Service & Support leadership and key business partners.

    Throughout this internship, they will be responsible for streamlining reports used to drive strategic direction, extracting data from multiple sources, make updates to master data databases, and create guidelines for future maintenance. This will improve efficiency and supply the business with correct master data to help guide decisions and create areas of opportunity for future data.

    Join us to be part of a team of self-starting go-getters who seek to continuously improve and learn in everything we do! An iterative, open, and driving mindset is a must have on this successful team.

    KEY RESPONSIBILITIES:

    • Create dashboards and reports to optimize operational report out mechanisms for the Service & Support organization and Service Efficiency Team with a focus on Metrics and Progress Measures

    • Help identify inefficient data processes and reset expectations for maintenance of key databases

    • Knowledge transfer and authoring

    During the Internship, you must be able to:

    Conduct Strategic Analysis & Visualization

    • Analyze large amounts of quantitative and qualitative data and recommend insights for updates and maintenance

    • Use data insights, process knowledge and critical thinking to identify data corrections to be completed

    • Correctly update master data within the given database structure

    Build Relationships & Foster Change Adoption

    • Establish a collaborative working relationship with cross-functional project teams

    • Support the development of presentations that deliver succinct/concise recommendations to management team and be able to provide rationale / justifications behind the recommendations.

    • Ensure adoption of new tools, measurements, and processes by identifying, monitoring, and communicating success metrics

    Qualifications

    REQUIRED:

    • Interest in analytics, database structure, data cleansing, business operations; prior experience a plus

    • Advanced MS Excel and PowerPoint

    • Coursework in Database creation and maintenance

    • Coursework in statistics and statistical analysis methodologies

    • Coursework related to analyzing complex data sets and translating into business impacts

    • Demonstrated leadership, organization, group facilitation, and project management skills

    • Ability to quickly learn, dissect and support on an initiative in an iterative, fast paced environment

    • Demonstrated agility and ability to quickly pivot and flex

    • Strong analytical, problem-solving, listening, and interpersonal skills

    • Strong ability to visualize data to multiple audiences of the organization

    • High attention to detail while multi-tasking on complex deliverables

    • Ability to quickly establish rapport with remote internal and external stakeholders

    • Act as a key contributor in a complex environment.

    • Excellent Verbal, Written and Communication Skills

    • The candidate must be legally authorized to work in the United States without limitations and require no sponsorship for visa status now or in the future (e.g. H1-B status)  

    • The candidate is responsible for all housing and transportation costs. 

    PREFERRED:

    • Rising junior or senior pursuing a BA or BS degree with focus on Data Analytics, Data Science, Statistics, Industrial / Systems Engineering or related skills / concentrations

    In order to qualify for this position, applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time.

    For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

    Why join us?

    A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

    You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

    To learn more about BD visit https://jobs.bd.com/

    Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

  • Industry
    Medical Devices
  • About Us

    BD is one of the largest medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and delivery of care. BD’s 70,000+ associates help customers enhance outcomes, lower costs, increase efficiencies, improve safety, and expand access to health care. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues.