JOB DESCRIPTION SUMMARY

Be part of something bigger

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

As a Documentation Coordinator - you will be a point of contact for Care Coordinators members for physician account support and be responsible for obtaining the necessary documentation from physicians to substantiate a patient’s need for medical supplies for submission to their insurance.

JOB DESCRIPTION

WE ARE THE MAKERS OF POSSIBLE

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is o ur Purpose, and it’s no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

DOCUMENT COORDINATOR - LINK PROGRAM & MEDICAL PRESCRIPTION

PRIMARY DUTIES AND RESPONSIBILITIES

• Professionally fax and/or e-mail physician offices in order to obtain medical documentation and troubleshoot customer prescription issues

• Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines

• Ability to identify and professionally resolve customer service related issues

• Works in conjunction with Customer Care to identify and support customer service related initiatives as defined by company goals and objectives

• Meets or exceeds daily, weekly, and monthly goals in conjunction with productivity measurements as communicated by their direct supervisors

• Adhere compliance standards to include Medicare guidelines, HIPAA and ACW.

• Ability to work through the Special Projects, Progress Notes, and/or Service Tickets needs as identified from each account

• Fosters positive interactions for physician’s office staff with Liberator Medical Supply, Inc. to aid in the facilitation of continued long term working relationships

EDUCATION/EXPERIENCE:

• High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.

• Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools. Ability to write internal and external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers.

• Ability to calculate figures; ability to apply intermediate math skills.

• Ability to solve practical problems and deal with a variety of variables.

• Knowledge of Microsoft Office Applications, Access or other database software.

• Ability to learn and utilize call center telecommunications software

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

WHY JOIN US?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization’s investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

BD is a Fortune 500 global medical technology company headquartered in Franklin Lakes, New Jersey, with offices in more than 50 countries. The company operates three business segments: BD Medical, BD Life Sciences and BD Interventional. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from the design and engineering, to the manufacturing and the marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.