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Global Customer Services Intern, Operational Excellence Business Analyst (Remote)

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BD

Global Customer Services Intern, Operational Excellence Business Analyst (Remote)

Remote
Internship
Paid
  • Responsibilities

    JOB DESCRIPTION

    Be part of something bigger!

    BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. We have over 70,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

    MMS Virtual Summer Internship – Reporting and Customer Experience Intern

    Function: CX OpEx – CX, Reporting and Analytics

    Location: Remote; San Diego, CA

    DESCRIPTION:

    BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. The company supports the heroes on the frontlines of health care by developing innovative technology, services and solutions that help advance both clinical therapy for patients and clinical process for health care providers. BD and its 70,000 employees have a passion and commitment to help improve patient outcomes, improve the safety and efficiency of clinicians’ care delivery process, enable laboratory scientists to better diagnose disease and advance researchers’ capabilities to develop the next generation of diagnostics and therapeutics. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues. By working in close collaboration with customers, BD can help enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care. In 2017, BD welcomed C. R. Bard and its products into the BD family. For more information on BD, please visit bd.com. 

    PROGRAM OBJECTIVE/SCOPE

    The internship program within Global Customer Services (GCS) at BD provides the student with an opportunity to partner with peers, senior personnel, and supervisors who will provide informal mentoring and coaching towards success. Students will have the opportunity to be exposed to Global Customer Services operations and customer experience. Specifically, this student will gain experience developing dashboards, creating surveys, and leveraging operational and voice of the customer (VOC) data to drive actionable insights.

    The CX Reporting Analyst Intern will support the GCS organization within our Medication Management Solutions (MMS) Business Unit by analyzing and visualizing data to understand improvement opportunities, creating process efficiencies, and developing customer and employee surveys. As an intern on the CX, Reporting and Analytics team, you will work closely with VOC and operational data, understand stakeholder analytics needs, learn agile processes, and identify ways to leverage data to discover opportunities for stakeholders across GCS. You will not only learn how to optimally leverage data for enterprise and strategic purposes, but also how to create surveys and new data processes to supplement existing ones to maximize continuous improvement insights.

    Versatility and curiosity are critical in this role and the candidate will need to be well-rounded and just as comfortable developing and digging into the data as they are organizing slides and presenting on the data.

    THE CORE RESPONSIBILITIES INCLUDE:

    • Partner with internal customers to understand stakeholder needs

    • Extract and prepare data sets from various sources including SQL Server, flat files, etc.

    • Develop visualizations to help explain patterns and trends in data sets

    • Communicate analyses and results to stakeholders backed by data and coupled with actionable insights to drive business decisions

    • Recognize and adopt industry best practices in reporting and analysis

    • Support the NPS survey program, supported by Qualtrics, and capture insights

    • Draw conclusions and prioritize actions/recommendations with limited data

    QUALIFICATIONS

    REQUIRED:

    • Interest in dashboard development and analytics; prior experience a plus

    • Advanced MS Excel and PowerPoint and ability to translate data insights into impactful presentations

    • Strong experience with BI tools ( specifically Power BI ), data extraction, data manipulation, and analysis

    • Experience developing and executing SQL queries

    • Coursework in statistics and statistical analysis methodologies

    • Strong quantitative and qualitative analytical skills with ability to distill large data sets into meaningful insights and takeaways

    • Ability to quickly learn, dissect and support an initiative in an iterative, fast paced environment

    • Demonstrated agility and ability to quickly pivot and flex

    • Strong analytical, problem-solving, listening, and interpersonal skills

    • Strong ability to visualize data to multiple audiences of the organization

    • High attention to detail while multi-tasking on complex deliverables

    • Ability to quickly establish rapport with remote internal and external stakeholders

    • Act as a key contributor in a complex environment

    • Excellent Verbal, Written and Communication Skills

    • The candidate must be legally authorized to work in the United States without limitations and require no sponsorship for visa status now or in the future ( e.g. H1-B status)

    • The candidate is responsible for all housing and transportation costs

    PREFERRED:

    • Qualtrics experience a plus but not required

    • Prior internship/co-op experience

    • BA / BS Degree: Data Science, Data Analytics, Business Intelligence, Economics, Business Administration, Statistics, Computer Science, Systems Engineering, Marketing , Finance , Psychology or related skills/concentrations

    • May prefer experience with Windows Operating System and Networking concepts for technical roles

    In order to qualify for this position, applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time.

    For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

    WHY JOIN US?

    A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

    You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

    To learn more about BD visit https://jobs.bd.com/

    Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

  • Industry
    Medical Devices
  • About Us

    BD is one of the largest medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and delivery of care. BD’s 70,000+ associates help customers enhance outcomes, lower costs, increase efficiencies, improve safety, and expand access to health care. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues.