Primary Responsibilities:

• Greet and assist visitors with a high level of customer service, providing a welcoming and friendly environment for the visitors to enjoy their experience.

• Provide information to visitors about the DMA Members and Friends programs, Museum policies, events, services, and community extending to the Dallas Arts District.

• Diplomatically treat the public with courtesy and respect while upholding Museum policies.

• Ensure the safety and positive experience of our visitors by remaining alert and watchful; circulate frequently through scheduled posts to deter acts of vandalism, theft or negligence.

• Report all suspicious conditions or persons; providing descriptions of potential violators of Museum policies, report accidents, injuries and hazardous conditions to your Supervisor.

• Work with a diverse group of people, including all levels of the executive, management and frontline teams.

• Administer DMA guidelines and emergency procedures, effectively assisting with difficult situations and emergency response.

• Provide wayfinding and visitor guidance for the DMA, Dallas Arts District and surrounding venues.

• Work with a diverse group of people, including all levels of the executive, management and frontline teams.

Key Qualifications:

• Strong verbal communication skills

• Professional and business-like in appearance and demeanor

• Ability to work within a posted area and stand for long periods of time

• Ability to work a flexible schedule, around event times that change; overtime may be required

• Ability to interact and communicate professionally, courteously and effectively with a wide range of DMA Partners, visitors, volunteers, staff and contractors.

Experience in a customer/visitor service environment, demonstrating exceptional service skills.

Mission Statement The Dallas Museum of Art is both a responsible steward of cultural heritage and a trusted advocate for the essential place of art in the lives of people locally and around the globe. The DMA is transparent, ethical, and takes informed risks. It promotes research, dialogue, and public participation, helping to reveal the insights of artists from every continent over the last 5,000 years.