Hotline & Shelter Manager:

• To meet the informational needs of all callers during non-business hours especially with the ministry to homeless persons seeking shelter.
• To help provide a safe environment for staff, clients, and guests.
• To monitor building activities from the Security Booth.
• Answer Hotline for the Homeless phone calls. (priority for phone calls).
• Answer Family Center and Main switchboard, transferring phone calls, and screening shelter callers for specific needs. Take phone messages as needed.
• Make reservations for callers on the Hotline for the Homeless, utilizing the MAAC Link system.
• Check in emergency overnight clients into overflow/hospitality room or room as needed, including necessary client paperwork.
• Set up the Rainbow Room to accommodate emergency overnight guests as needed, including necessary client paperwork.
• Do walk-around security checks of the building.
• Answer client questions. Give referrals as needed.
• Contact shelters for daily space and update.
• Operate and observe video screens and controls.
• Operate electronic doors at Family Center and New Life Center. Operate walk-through metal detector and respond appropriately.
• Watch security monitoring equipment, recording observations.
• Operate arm & disarm alarm systems.
• Operate and communicate with clients and staff through the phone intercom system and telephone paging system.
• Write a shift activity report detailing the events and observations during the work shift.
• Receive donations and write GIK receipts for donors.
• Seek to exemplify Jesus Christ daily and be prepared to share the Gospel as opportunities arise.
• Communicate all concerns with clients to the shelter manager on duty.
• Complete miscellaneous projects as may be assigned.

Requirements:

• At least 18 years old and have a high school diploma or equivalent (GED)
• Must be a Christian
• U.S. or Canadian citizen, U.S. or Canadian national or lawful permanent resident alien, or have a valid student or work visa
• Able to financially live on just free housing and any outside income sources you have.
• Able to relocate to a location of a ministry site (unless a site exists at your current location)

1-2 year internships program with hands-on nonprofit experience providing free tuition (undergrad or graduate).