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Hotline & Shelter Manager: City Union Mission

City Vision Internships

Hotline & Shelter Manager: City Union Mission
Kansas City, MO Internship Paid


Housing + monthly stipend + undergraduate tuition


Hotline & Shelter Manager:

  • To meet the informational needs of all callers during non-business hours especially with the ministry to homeless persons seeking shelter.
  • To help provide a safe environment for staff, clients, and guests.
  • To monitor building activities from the Security Booth.
  • Answer Hotline for the Homeless phone calls. (priority for phone calls).
  • Answer Family Center and Main switchboard, transferring phone calls, and screening shelter callers for specific needs. Take phone messages as needed.
  • Make reservations for callers on the Hotline for the Homeless, utilizing the MAAC Link system.
  • Check in emergency overnight clients into overflow/hospitality room or room as needed, including necessary client paperwork.
  • Set up the Rainbow Room to accommodate emergency overnight guests as needed, including necessary client paperwork.
  • Do walk-around security checks of the building.
  • Answer client questions. Give referrals as needed.
  • Contact shelters for daily space and update.
  • Operate and observe video screens and controls.
  • Operate electronic doors at Family Center and New Life Center. Operate walk-through metal detector and respond appropriately.
  • Watch security monitoring equipment, recording observations.
  • Operate arm & disarm alarm systems.
  • Operate and communicate with clients and staff through the phone intercom system and telephone paging system.
  • Write a shift activity report detailing the events and observations during the work shift.
  • Receive donations and write GIK receipts for donors.
  • Seek to exemplify Jesus Christ daily and be prepared to share the Gospel as opportunities arise.
  • Communicate all concerns with clients to the shelter manager on duty.
  • Complete miscellaneous projects as may be assigned.



  • At least 18 years old and have a high school diploma or equivalent (GED)
  • Must be a Christian
  • U.S. or Canadian citizen, U.S. or Canadian national or lawful permanent resident alien, or have a valid student or work visa
  • Able to financially live on just free housing and any outside income sources you have.
  • Able to relocate to a location of a ministry site (unless a site exists at your current location)

About Us

1-2 year internships program with hands-on nonprofit experience providing free tuition (undergrad or graduate).

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