We are building a new and exciting Retention team within our Customer Service team in our Princeton, NJ office. As a Customer Retention Associate in our new team, you will be responsible for retaining members of The Wall Street Journal and Barron’s by re-selling the value of our products to members calling in with the intention to cancel. You are an engaging individual who loves sharing your knowledge and enthusiasm for our products, pricing, and memberships.
This team provides 1st through 3rd level support for global customer contacts providing 24/7 coverage for clients of our consumer and PIB products. Included within the service team is the contact center operations team which is responsible for training, quality management, service performance reporting, service design and the systems that support the Customer Service team.
This is an excellent opportunity for anyone looking to advance their career quickly in a highly motivated call center environment. The ideal candidate will thrive on friendly competition, encourage excitement and be committed to making the overall customer experience as best as possible every day.
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Preferred Experience:
Starting out as a niche news agency in an obscure Wall Street basement, Dow Jones has become a worldwide news and information powerhouse, with prestigious brands including our flagship Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News and other great products. World-class journalism lies at the core of our growing news-derived data capabilities, driven by innovation in AI and machine learning. We understand that the better the provenance of information, the greater the opportunity.