Location: Remote/Princeton, NJ
Provide high-level telephone and e-support for the Dow Jones Consumer products, including The WSJ, Barron’s and Marketwatch, answering global customer queries concerning billing/account administration, content, product navigation, and delivery. Help to retain Dow Jones customers and increase customer loyalty while projecting a professional, efficient and positive approach.
In this role you will...
Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to become a world-wide news and information powerhouse, with prestigious brands including our flagship Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News and other great products. World-class journalism lies at the core of our growing news-derived data capabilities, driven by innovation in AI and machine learning. We understand that the better the provenance of information, the greater the opportunity.