Job Description

We offer competitive wages of $12.00 - $14.50/hr depending on the position you are selected for.

• $14.50/hr pay rate requires successful completion of insurance licensing process
• Train onsite and then work from home with Alorica provided equipment as long as you meet the technical requirements of a work at home position. 
• Overtime opportunities are available to increase your income.
• Monthly bonuses just for being amazing at what you do.
• Bonuses in every paycheck when you refer friends and family for employment with Alorica.
• Full time hours. Yes, that's right, a consistent 40 hours a week!
• We promote from within 90% of the time.

Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best.

JOB SUMMARY:

Are you a compassionate listener and problem solver who likes to make life better for others? As a Licensed Insurance Representative, you will support one of the premiere healthcare companies in this project-based position, making calls to their customers to identify individual needs and resolve their questions or concerns. You will be an advocate for customers, showing compassion and putting yourself in their shoes to calmly resolve and de-escalate their concerns.

You’ll literally be the voice of our client brand, and a positive relationship between our clients and their members will start with you. So only the awesome need apply.

JOB REQUIREMENTS

MINIMUM EDUCATION AND EXPERIENCE:

• High School Diploma or GED required; college degree preferred

• Customer service experience a plus

• Phone-related customer service a major plus

• Familiarity with Microsoft Windows, Word, and Excel applications

• Bilingual language skills a plus

KNOWLEDGE, SKILLS AND ABILITIES:

• Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time

• Ability to use phone and computer systems

• Excellent oral and written communication skills

• Strong listening/comprehension skills

• Ability to stay composed and objective

• Conversational, patient and confident, with a positive attitude

WORKING CONDITIONS

WORK ENVIRONMENT

• A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off

• Constant usage of phone and computer systems

PHYSICAL DEMANDS

Constant sedentary work. You’ll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

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TAKE THE NEXT STEP

Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.

You ready? Let’s do this.

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ABOUT ALORICA:

Equal Opportunity Employer – Veterans/Disabled

Company Description

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.