Job Description

Customer Service Representative- Albuquerque, NM 87109 Benefits 401(k) Growth Opportunities Dental insurance Employee discounts Health insurance Paid time off Paid training GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through the phone and other forms of communication as necessary to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. TRAINING Typically runs Monday -Friday Training is 100% Attendance (you cannot miss ANY time during the 8 weeks of training) First 4 weeks is training and then 4 weeks of Nesting (Hands on Training) Hands on and Instructor led Training Bilingual - Training is conducted in English JOB REQUIREMENTS MINIMUM EDUCATION & EXPERIENCE

• Must have a MINIMUM of 1 year customer Service Experience
• High School Diploma or GED required; college degree preferred
• Familiarity with Microsoft Windows, Word, and Excel applications
• Strong Computer Navigational Skills
• Empathetic towards customers and their situations
• Phone Related Customer service is a major Plus
• Bilingual - must be able to translate written information from English to Spanish to assist Spanish speaking clients

OVERVIEW OF POSITION AND DUTIES

• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our customers' financial lives.
• Fully understands how life events can impact a customer's financial situation and is prepared to actively advise solutions and analyze/resolve complex customer problems through creative solutions.
• Has a commitment to excellent attendance and can adhere to the agreed upon work schedule.
• Has a dependable team-player attitude with an understanding that calls must be handled in a timely manner.
• Communicates effectively and confidently with customers to make their financial lives better.
• Has the ability to engage with customers - begin a conversation, anticipate possible questions, actively share information, build rapport, and handle objections.
• Is comfortable receiving performance feedback and coaching.
• Has the ability to learn and adapt to new information and technology platforms.
• Has 1+ years of customer service experience, including experience handling potentially difficult customer situations.
• HOURS OF OPERATION ARE 6AM-9PM MOUNTAIN 7 DAYS PER WEEK (DEPOSITS)
• HOURS OF OPERATION ARE 24/7 (CARDS)

WORK ENVIRONMENT

• Constant usage of phone and computer systems
• Constant sedentary work. You'll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.

WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better...one interaction at a time. And to do that, we need the very best people to join us. Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. ABOUT ALORICA We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia. Equal opportunity employer - Veterans/Disabled DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Company Description

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.