Job Description

As the Parfums Christian Dior Boutique Manager, you are the ultimate leader and brand ambassador of your boutique and represent Parfums Christian Dior in the market. You are responsible for the management of the Boutique and your team. Your mission is to develop and lead your team to maximize store performance (sales and client management) while ensuring exceptional level of service. Your passion and embodiment of the brand (values) will enable you to contribute to the wider development of the business and ensure that you continually develop personally and professionally.

_ MAIN RESPONSIBILITIES_

BUSINESS STRATEGY: Ensure that your POS achieve sales and profitability targets

• Achieve retail sales targets and contribute to store and services KPIs on a monthly basis
• Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sale following the brand D.I.O.R. method
• Educate customers on the Dior brand and on Dior products
• Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the boutique
• Report on a weekly basis store performance to Retail Manager
• Gather & report market and competition trends and identify opportunities for commercial development

PEOPLE MANAGEMENT: Daily manage the team and ensure a good level of team spirit and energy

• Ensure team are aware of and respect Dior strategy, goals and standards
• Set realistic individual KPIs for the team
• Coach and develop skills and knowledge of all team members using Dior tools and training materials
• Transmit your passion for retail and spread a culture of excellence and continuous improvement
• Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect and teamwork
• Oversee annual review process for all store employees
• Assist in recruiting team members ensuring their development and retention
• If applicable, liaise with HR to manage payroll, incentives calculations, overtime, disciplinary and global compliance with legal labour rules

CLIENT EXPERIENCE: Manage and lead team effort in clienteling and CRM activities

• Animate actively the implementation and success of Dior launch plan and animations
• Effectively manage internal and external communication to ensure successful events in store and/or remotely
• Proactively propose and execute in-store and remote actions to drive traffic to the store, to recruit new customers and to develop customer loyalty, guaranteeing excellent service
• Ensure high client and service centric mind-set in the team
• Master and leverage client data to retain, recruit and grow client loyalty
• Meet annual voice of client standards as defined by corporate (NPS + Dior service signature), organize, set up and host events (e.g. beauty classes)

OPERATIONS: Be responsible of operational excellence

• Effectively organize and manage timetables according to team and boutique activity
• Optimize stock levels and sell through by analyzing your sales and communicating with back office
• Ensure respect of all procedures towards sales, till, cash and stock management and report to RM if any issue
• Ensure visual merchandising guidelines are applied to the highest standards
• Ensure health and safety of teams are managed and in line with guidelines
• Coordinate with retail team to ensure POS maintenance and logistics

Qualifications

• 3 years + as a Business or Boutique Manager responsible for teams from 5 to 10 people minimum, preferably in the luxury retail environment or fragrance brand
• Proven track record in achieving retail results (sales and profitability)
• Proven record of working within a luxury retail environment
• Experience of handling and executing well planned and successful prestigious brand events (would be a plus)

Additional Information

NOTE : This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published salary range of $80,000-$90,000.