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Customer Service Representative (CSR), Sr. (Bilingual)

Conservation Legacy

Customer Service Representative (CSR), Sr. (Bilingual)

Orange, CA
Full Time
Paid
  • Responsibilities

    Title : Santa Fe National Forest (SFNF) Outdoor Recreation Management, Crew Leader

    Dates : March 27, 2023 – August 25, 2023 (option to extend to November)

    Status : Seasonal, Full time, Non-Exempt

    Location : Based out of Durango, CO

    Salar y: $690 - $800 weekly, Depending on experience

    Benefits: Health Benefit Eligible, Sick time and Discretionary time, Food provided while in the field, uniforms, protective equipment, access to Mental Health Consultant and Employee Assistance Program.

    Training: U.S. Forest Service recognized OHLEC Chainsaw and Crosscut training, Technical Trails Training, QPR Suicide Prevention Training, Mandatory Reporter Training, Trauma Informed Approach Training.

    Housing: SCC-Durango is piloting a Host-Housing program based on need and will be securing a camping location for leaders and CLDPs during the spring season. Options will be reviewed in the interview process.

    Southwest Conservation Corps (SCC) is a program of the non-profit service organization, Conservation Legacy, that is built on the legacy of the Civilian Conservation Corps (CCC) that operated from 1933 – 1942. SCC provides youth and young adults opportunities to complete conservation projects primarily on public lands. While serving with SCC, members receive training on job skills, conflict resolution, leadership, teamwork, and environmental stewardship. Programs are developed using a step ladder approach to provide a progression of skill development based on a member’s needs. Members receive a weekly living allowance, training, and an AmeriCorps Education Award (for qualifying individuals).

    About Santa Fe National Forest:

    The Santa Fe National Forest in the Southwestern Region has 1.5 million acres of mountains, valleys and mesas, ranging from 5,000 to 13,000 feet high. The Santa Fe National Forest is divided into Ranger Districts with offices at Coyote, Cuba, Jemez Springs, Pecos, Las Vegas, and Espanola. Neighboring forests include the Carson NF, and the Cibola NF.

    Recreational and cultural experiences branch out in all directions, and you don’t have to go far to find the ruins and petroglyphs from ancient Indian civilizations and incredible scenic features as you travel through colorful volcanic formations, deep river gorges, and beautiful pine, fir, spruce and aspen forests. The urban populations in Albuquerque, Santa Fe and other communities rely heavily on the Forest for recreational activities, including cross country skiing, climbing, hiking, mountain biking, camping, fishing, floating the Rio Chama day and overnight trips, and hunting. Rural residents use the forest more often for family-oriented gatherings, cattle ranching, firewood cutting, and collecting piñon nuts and herbs.

    The cultural influence, art, and architecture from the Native American pueblos and Spanish American villages of northern New Mexico are unique to this part of the nation and world.

    Position Summary:

    The Santa Fe Outdoor Recreation Management Crew is a smaller crew, consisting of 1 Leader and 2 Members, the idea behind it being they will be a more mobile crew that can move around the forest easier to respond to unique projects. Crews will work at developed recreation sites, including campgrounds, day use areas, picnic areas, trailheads, and dispersed recreation areas across the Santa Fe National Forest. Crews will perform light to moderate construction including signs, kiosks, deck repair work, roofing, etc. Crews will assist in the implementation of recreation operation and maintenance tasks at developed and dispersed recreation sites and complete trail projects on non-motorized trails.

    Crews work primarily in front country locations in all weather conditions. Standard schedule consists of 8 days on and 6 days off. On-hitch, crews camp together, prepare all meals together, and work together as a group to complete all projects and chores Crew Leaders will lead crews in completing conservation projects while instilling interpersonal skills and leadership skills. Crew leaders will also be responsible for leading crews in environmental stewardship, i.e. Leave No Trace, and risk management. A variety of soft skills and technical competencies are required to be successful in this role.

    Responsibilities:

    Leadership & Mentorship:

    • Manage, supervise, and lead the day-to-day details of project work
    • Integrate values pertaining to DEI (diversity, equity, and inclusion) within the corps
    • Implement skills training on worksite and facilitate intentional discussions via informal lessons to contribute to the crew’s personal growth and group dynamics
    • Promote individual corps member development and a healthy community
    • Must be willing to follow and enforce all SCC policies, maintain professional boundaries, and appropriately represent SCC. This includes creating a substance free work environment, refraining from the use of tobacco products, alcohol, and drugs while involved in the program

    **Project Management, Safety & Implementation: **

    • Train, motivate and supervise a small crew to efficiently clear wilderness trails, while working long hours and managing high quality of work and crew morale
    • Think critically to resolve issues and solve problems
    • Communicate effectively & coordinate logistics with project partners & SCC staff

    Administration:

    • Complete professional documentation of time sheets, daily and weekly field reports, corps member and peer evaluations, restorative justice forms, incident response forms, and project related deliverables
    • Manage food budget and credit card for purchases

    Minimum Qualifications:

    • Willingness to commit fully to the program and its mission
    • Wilderness First Responder by the start of the program
    • Ability to effectively manage all aspects of crew life and production within a 40-50-hour work week
    • Flexibility, adaptability, and capacity to work in a fluid, changing work environment
    • Must be adaptive, patient, and able to maintain a positive perspective throughout
    • Able to work long days in adverse conditions
    • Must be able to speak, understand and write English
    • High School diploma or GED certificate
    • Must be 21, have a clean driving record (insurable by SCC) and a current driver’s license
    • Exhibits the ability to effectively work on diverse teams or with a variety of populations, including those underrepresented at our organization and those of BIPOC communities

    Preferred Qualifications or a Strong Desire to Grow in the Following:

    • Experience with Crosscut Saw work, SCC or other conservation corps
    • Experience with experiential and/or environmental education
    • Facilitation and team-building experience with diverse groups of people
    • Time-management skills and ability to work independently as well as with others
    • Strong conflict resolution skills
    • Leadership experience
    • Sense of humor, spirit of adventure, and desire to make a positive difference and promote leadership in others

    To Apply:

    Upload resume, cover letter and complete the Crew Leader application: www.sccorps.org/join/crew-leaders/

    Any questions can be addressed to Kristen Hencke, khencke@cosnervationlegacy.org

    Conservation Legacy is an equal opportunity employer. We are committed to hiring a breadth of diverse professionals and encourage members of diverse groups to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, political affiliation, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during application or recruiting process, please send a request to the hiring manager.

    Required Skills

    Required Experience

  • Qualifications

    Skills:

    • Communication Excellence
    • Knowledge and ability to work in accordance with accepted clinical standards
    • Ability to work tactfully and effectively with patients/family, other employees and physicians.
    • Collecting lab samples
    • Wound care
    • While working within the hospital setting a medical assistant will not administer medications.
    • Word Processing / Computer
    • Strong customer service
    • Multi-tasking
    • Time Management
    • Organization
    • Attention to Detail
    • Professionalism / Positive Attitude
    • Quality Focus
    • Adaptability
  • Industry
    Other