Job Description

Catholic Charities is the social ministry outreach of the Archdiocese of Washington. We believe in strengthening the lives of all in need by giving help that empowers and hope that lasts. Catholic Charities works to create a world in which every person is cherished, regardless of individual limitations, and strengthened in the use of personal gifts in order to reach his or her full potential as a valued member of the community.

We are looking for exceptional people who share our vision and values. Inspiring Hope. Building Futures.

JOB SUMMARY: The Program Supervisor supervises staff in the Hypothermia, Emergency Overflow Sites and Shelters, and administration of these facilities by coordinating and monitoring coverage ensuring that program and services are in accordance with best practice standards, contract/grant requirements, and agency practices and procedures. Facilitate coordination and communication with all vendors and partners on site to ensure program and client needs are met during assigned shifts. Ensure all facilities are fully stocked with supplies as needed.

SUPERVISORY RESPONSIBILITY: Provides administrative supervision of up to 25 seasonal oncall employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Supervises a team of Program Assistants

a. Recruits, hires, conducts performance evaluations, and provides for staff professional development.

b. Develops and implements processes to control and minimize overtime.

c. Conducts regular staff meetings. and/or individual supervision meetings with staff as needed.

d. Ensures staff and program protocols are followed

e. Addresses staff or program performance issues in a timely manner.

f. Timely review and approval of time sheets.

g. Monitors clocking in and out procedures.

h. Ensures consistent and timely shift scheduling.

Completes all agency and contract required trainings, as well as monitor staff completion of trainings.

Reports all incidents or staff violations to program leadership immediately via agency email and/or phone. Addresses incidents according to program policies and completes Unusual incident reports within 24 hours of incidents.

Ensures the intake process for all clients is completed accurately and in a timely manner.

Performs crisis intervention with regards to clients in the facility as needed.

Ensures the cleanliness, safety, and security of the facility are maintained.

Address staff concerns requiring resolution or follow-up in a timely manner.

Participates in the continuous quality improvement (CQI) process to deliver best practice services.

Enhances the client environment by creating a hospitable and customer-oriented facility.

Reports unusual, risk-related and/or suspicious activities promptly as outlined in the incident report process.

Takes prompt action to eliminate unsafe or hazardous conditions.

Demonstrates a commitment to agency core values of integrity, dignity and respect

Mediates client or staff conflict as needed.

Works collaboratively with team members to provide support to each other.

Documents all client violations of facility rules.

EDUCATION AND EXPERIENCE:

Education: High school diploma or GED required. Experience: 2 years of direct service experience working with the adult homeless or other adult vulnerable populations.

2 years administrative supervisory experience.

Valid local drivers license and clean driving record.

SKILLS AND COMPETENCIES:

Ability to establish and maintain cooperative working relationships.

Ability to communicate information and ideas in speaking and writing.

Ability to identify and resolve problems.

Ability to work with diverse staff and client population.

Ability to multitask and stay calm in a stressful environment.

Excellent organizational and communication skills/telephone skills.

Excellent problem-solving skills.

Able to work well in a multi-disciplinary environment.

Ability to handle multiple tasks and prioritize.

https://www.catholiccharitiesdc.org/careers/

REQUIREMENTS

Education: GED or better.

High School Diploma or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)