Do you enjoy providing high-quality customer service to end-users? City Wide is looking for an Accounting Software Support Specialist to become City Wide’s Subject Matter Expert (SME) for for all accounting processes and software applications.
We are seeking an individual who is tech savvy, friendly, detail oriented, a quick learner, has a great attitude and enjoys working with people. The Accounting Software Support Specialist is responsible for using knowledge of City Wide’s financial processes. This ideal candidate will support end-users to trouble shoot and/or provide appropriate training to resolve accounting software issues in a timely manner.
Essential functions
Responds to incoming support requests from end-users within City Wide’s Service Level Agreement (SLA).
Effectively work in an inbound ticket queue and disposition tickets appropriately
Support end-user requests through knowledge of the software and problem solving.
Provide guidance in the use of the software application (i.e. functions, features, core accounting).
Maintain and update internal training documents and SOPs for accounting software.
Recommend improvements to enhance existing accounting processes.
Document software enhancement requests and issues.
Perform testing of software releases and provide constructive feedback.
Participate in projects as they arise or as needed.
Limited travel, as needed.
Additional job duties as assigned.
Position Requirements
Bachelor’s degree in Accounting, or equivalent required.
Minimum of 3 years accounting experience or experience using MS Dynamics ERP packages (NAV/BC preferred).
Excellent interpersonal and communication skills.
Strong analytical and technical troubleshooting skills.
Ability to analyze data, utilize problem solving/trouble shooting-skills.
Ability to maintain a high level of performance in a fast paced, evolving environment.
Strong knowledge of Microsoft Office products; high technical aptitude.
Enthusiastic to learn and implement new software systems.
Autonomous and Independent; ability working with little direction.
City Wide is a national organization of locally-owned businesses that manages maintenance services for commercial properties. Founded in Kansas City in 1961, we have grown to support a national sales and management organization in more than 50 cities around the United States. Our company culture derives from the values of our founders, and emphasizes professionalism, trust, and community service. City Wide offers the dual benefits of a small-business atmosphere and a national support organization. Here you will find a strong culture of entrepreneurship with high expectations, and a culture of coaching and support to back it up.
Come work for City Wide, and you will find unparalleled peer support and an organization entirely supportive of your professional development and success. Employee excellence is featured at monthly scorecard meetings, encouraged with employee-generated recognition and reward programs, and celebrated with annual and occasional events and awards.
City Wide of Kansas City was recently recognized as one of Ingram's 2018 Best Companies to Work For! Also, don't forget to check us out on Glassdoor!