Account Manager

City Wide is seeking seeking an experienced and proven account manager to be the day to day, one point of contact for the commercial properties where we provide services.

As a City Wide Facilities Services Manager, you will:

Manage a portfolio of accounts

Serve as focal point of contact with clients and perform inspections on all accounts on a scheduled basis to ensure work performed satisfies company and client quality standards;

Manage, expand, and diversify client relationships with an eye toward potential add-on sales opportunities;

Train/develop your Contract Compliance Officers(s) how to work with employees, Service Providers, and crew members to meet/exceed client expectations;

Implement company policies and procedures associated with client service levels.

City Wide is a privately held company that emphasizes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun.

Preferred Qualifications:

Provides excellent customer service and builds strong client relationships

Effective leader and problem solver

Solves problems proactively

Desires to learn and grow professionally

Works independently

Creative and resourceful

Ability to multi-task

Communicates in a professional, direct style

Brings previous building maintenance/janitorial service industry experience

Bi-lingual (Spanish) a plus

Knowledge of Microsoft Dynamics 365 CRM or other database management system

Undergraduate Degree (Business or related field) is preferred

Requirements:

5 years of operations, sales, or customer service experience

Previous management experience

Salary Range:$60,000+, final TBD based on experience, plus attractive commission and bonus programs and great benefits