The position is responsible for one or more of our industrial cleaning accounts including all operational, administrative, account expansion and customer relation’s responsibilities.

ESSENTIAL FUNCTIONS:

1. In conjunction with the customer, develops work scope, schedules, and staffing to complete the work defined by the client, including on-going work, new projects and shut downs.
2. Ensures the established and un-established quality standards of MPW and the customer are met or exceeded.
3. Reviews all payroll reports, promotions, demotions, annual reviews, disciplinary actions, transfers, terminations, employee relations, employee safety, and employee communications.
4. Responsible for expanding the business at the account also finding and developing for the other business “opportunities” outside of the account.
5. Manages the account within the guidelines established by the customer contact as well as the policies and procedures established by corporate MPW.
6. Responds to customer related complaints and inquiries, soliciting senior management and /or corporate staff support where appropriate.
7. Reviews the disciplinary practices of supervisors and foremen to ensure consistency as related to disciplining employees.
8. Oversees all of the location’s inventory needs.
9. Responsible for obtaining a PO for any and all work performed which is outside the scope of the contract.
10. Provides information as related to contract negotiations, as well as being an active participant.
11. Responsible for daily meetings with the customer to review the status of the work schedule.
12. Responsible for developing the supervisory staff to meet the management needs of the account and to provide adequate supervisory backup.
13. Manages the MPW expenditures at the account operating level to meet profit goals.
14. Performs other duties as directed.

Required Skills Required Experience

1. Bachelor's Degree in Business Management Degree with emphasis in Production Operations Management, a Bachelor's Degree in an Engineering related field or a related Associate Degree preferred; high school diploma acceptable.
2. Understanding and complete knowledge of a high volume paint department, its cleaning and maintenance, with the ability to schedule manpower in an effort to increase the efficiency and effectiveness of the operation preferred.
3. Knowledge of supervision and scheduling of manpower intensive work activities with emphasis on service type business acceptable.
4. Professional oral and written interpersonal communication.
5. 3-5 years experience in managing and scheduling employees to perform cleaning and quality assurance measures as related to a high volume paint department or other labor-intensive industrial cleaning is ideal.
6. 1-3 years experience as MPW Operations Manager or Account Supervisor is a plus.
7. 2-3 years management of top-level supervisory experience in a manufacturing service related business is acceptable.