Quality Program Manager

Jennie Stuart Health

Quality Program Manager

Milford, MA +5 locations
Full Time
Paid
  • Responsibilities

    JOB SUMMARY:

    Under the direction of the VP of Nursing and Clinical Services, Medical Director and Director of Imaging Services, performs diagnostic mammography procedures including holter monitor placement and EKG cardiology procedures at a technical level that does not require constant supervision or detailed instruction. Provides high quality clinical care and excellent service to patients for the purpose of obtaining quality images for interpretations by the Radiologists.

    ESSENTIAL FUNCTIONS:

    Practices within the scope of licensure, complies with federal and state legal and professional requirements

    Consistently follows Imaging Services departmental and facility wide policies, including mammography specific policies

    Follows proper patient identification protocol by using two determined patient identifiers, instructs the patient to repeat name and date of birth

    Inspects the patient's examination order, clinical indication, previous imaging exams, and any pertinent patient information before proceeding with the imaging procedure

    Consults the Radiologist or ordering provider if further clarification is needed

    Prepares patients for examination by acquiring history, answering questions, and providing instructions and detailed explanation of the procedure to obtain the best possible mammography study while reducing the patient's anxiety

    Thoroughly completes patient screening and applicable forms relating to the mammography procedure and patient's care

    Demonstrates competency in appropriate documentation

    Follows policies/protocols when documenting within the patient's chart

    Communicates effectively to caregiver responsible for the care of the patient following the imaging procedure if applicable

    Demonstrates competency in accurately implementing "downtime" processes

    Prepares and positions patients for mammography procedures, using immoblization devices appropriately when needed to obtain optimum imaging

    Follows approved mammography protocols and parameters while delivering quality patient care and ensuring safety

    Consistently informs the Radiologist of all pertinent information before and after the procedure when needed and promptly notifies the Radiologist of any critical finding

    Possesses a solid understanding of anatomy and demonstrates the ability to position patients as needed to complete adequate mammography imaging, EKG, and holter monitor procedures

    Protects the patient's privacy at all time and ensures all patient documents are kept private including information on computer screens

    Complies with HIPAA guidelines

    Follows patient safety guidelines with every encounter, ensures the patient is attended to at all times

    Demonstrates a solid understanding of mammography physics and possesses a solid understanding of the functions and operations of all mammography equipment and attached components within the facility

    Possesses the knowledge and ability to safely operate all mammography, EKG, and holter monitor units in the facility

    Follows proper steps to report equipment malfunctions and promptly notifies the Director or Chief Technologist with any equipment issues

    Performs equipment QC according to established criteria

    Effectively communicates any changes in the patient's condition during or after the procedure with the Radiologist, ordering provider, and/or RN

    Demonstrates the ability to consistently meet or exceed the departmental standards for mammography and possesses a solid understanding of modality specific skills checklists

    Demonstrates competency with all invasive modality specific procedures

    Follows proper protocol, practices sterile technique, prepares the room with required supplies/instruments to be readily available when applicable

    Verifies the department RN is available for invasive procedures with appropriate patient forms/documentation completed

    Participates in and ensures a "Time Out" is completed with the team prior to beginning invasive procedures

    Demonstrates competency in proper infection control

    Washes and/or sanitizes hands before and after each patient encounter

    Thoroughly cleans/sanitizes equipment after each patient encounter following manufacturer's guidelines

    Consistently reviews each completed examination for adequate mammography quality and technical accuracy

    Ensures correct labeling and patient identification prior to submitting in PACS for Radiologist's interpretation

    Completes all required patient forms appropriately and routes the forms correctly for distribution to medical records

    Demonstrates competency with computer programs; Paragon Radiology Management, Order Management, Resource Scheduling, PACS, Cardioserver and any additional programs as requested

    Performs clerical duties including but not limited to answering phones, scheduling outpatient imaging/cardiology exams, documenting patient information within computer programs, and properly releasing imaging studies for continuing care according to hospital and departmental policies

    Demonstrates competency with imaging retrieval for archiving, CD exporting/importing, and film printing

    Ensures work environment is free from patient/visitor/employee safety hazards

    Appropriately reports any safety issues immediately

    Completes all requirements and responsibilities for the continuation of American College of Radiology accreditation for Mammography

    Consistently ensures life support carts, oxygen hook-ups, suction devices are maintained properly and are in excellent working condition at all times

    Ensures work area is kept clean and organized

    Reports cleaning and linen needs to Environmental Services in a timely manner

    Maintains supply inventory, ensuring proper quantity of supplies are stocked

    Consistently rotates supply inventory to prevent out-dating and verifies supply room and cabinets are secure at all times

    Completes all work prior to shift end and informs incoming staff of any pending exams/patient information

    Provides a positive image to customers by creating a friendly atmosphere and places a high priority on meeting customer requirements in a timely and courteous manner

    Responds to "on-call" in the required time frame

    Participates in orientation and training of new employees and student technologists

    Contributes to a team atmosphere by demonstrating excellent communication skills, taking initative to perform needed tasks, and being flexible to go beyond normal expectations to meet the needs of others

    Willingly accepts various work assignments, is accountable and responsible for actions/decisions

    Demonstrates an openness to change through suggestions and constructive feedback

    Demonstrates proper use of time, equipment, and supplies in efforts to control costs

    Maintains current certifications and continuing education requirements

    Seeks opportunities to improve knowledge base by attending deparmental meetings, in services and completing education assignments

    Maintains a good rapport and professional working relationship with JSH providers, staff, patients, families, and visitors, as well as outside providers and offices

    Required Skills

    Required Licenses: [Kentucky, United States] Radiologic Technologists and Technicians

    Demonstrates the ability to provide care according to licensure and registration requirements
    Current registration from the American Registry of Radiologic Technologists (ARRT)
    Current registration in Mammography by the American Registry of Technologists (ARRT)
    Current license from the Kentucky Board of Medical Imaging and Radiation Therapy (KBMIRT)
    Basic Life Support certification

    Minimum Education:

    Graduate of an approved school of Radiologic Technology
    Formal training from an approved school of Mammography, including 3D Tomosynthesis **
    **

    Required Experience

    Minimum Work Experience: Radiologic and Mammography Technologist experience required **
    **

  • Qualifications

    Required Licenses: [Kentucky, United States] Radiologic Technologists and Technicians

    Demonstrates the ability to provide care according to licensure and registration requirements
    Current registration from the American Registry of Radiologic Technologists (ARRT)
    Current registration in Mammography by the American Registry of Technologists (ARRT)
    Current license from the Kentucky Board of Medical Imaging and Radiation Therapy (KBMIRT)
    Basic Life Support certification

    Minimum Education:

    Graduate of an approved school of Radiologic Technology
    Formal training from an approved school of Mammography, including 3D Tomosynthesis **
    **

  • Locations
    Milford, MA • Boston, MA • Portland, ME • White Plains, NY • Albany, NY • Pleasant Valley, NY