Job Description

ALL APPLICANTS MUST LIVE WITHIN 50 MILES OF OUR YUMA OFFICE**

EXCITING OPPORTUNITY TO WORK AT HOME FOR A FAST GROWING HEALTHCARE ORGANIZATION!

$12 AN HOUR AND GENEROUS MONTHLY INCENTIVE!

WHO WE ARE

Convey Health Solutions manages a myriad of administrative needs and make it easier for health plans to operate and provide valuable experiences for their members. How so? We focus on building specific technologies and services that uniquely meet the needs of government-sponsored health plans.

OVERVIEW:

We are seeking Customer Service Representatives to join our call center member services operations team. In these positions we are recruiting talented individuals that are looking to join a fast paced and professional organization.

RESPONSIBILITIES:

• Update account information such as billing options and changes of address or phone numbers
• Answer questions pertaining to mailings sent out by the company periodically
• Make concise and detailed notations as it pertains to member records
• Submit mail requests for beneficiaries such as ID cards
• Educate beneficiaries on how the plan works, including benefits, cost sharing, and levels of coverage
• Research premium billing discrepancies and prescription claims processed

EDUCATION & SKILLS:

• High school diploma or equivalent
• 6 months customer service experience is preferred
• Healthcare and/or pharmacy industry experience a plus
• Good communications skills
• Good computer skills
• Ability to multitask
• Bilingual (Spanish) a plus

Availability to work open schedule between 5:00 am - 7:00 pm Mon - Sat

OUR MISSION

To improve health plan operations and elevate the customer experience

OUR VISION

Empowering health plans to excel through technology,service and advisory experience

Company Description

WHO WE ARE Convey Health Solutions manages a myriad of administrative needs and make it easier for health plans to operate and provide valuable experiences for their members. How so? We focus on building specific technologies and services that uniquely meet the needs of government-sponsored health plans. OUR MISSION To improve health plan operations and elevate the customer experience. OUR VISION Empowering health plans to excel through technology, service and advisory experience. OUR VALUES Integrity First - Inspired Teamwork - Compliance Matters