Benefits:

401(k)

Employee discounts

Health insurance

Paid time off

401(k) matching

Dental insurance

Vision insurance

About Us

Meineke #257 is a locally owned and operated automotive repair facility dedicated to providing honest, high-quality service to our customers in Worcester, MA. As part of a nationally trusted brand, we combine local commitment with industry-leading standards. We are seeking a customer-focused and detail-oriented individual to join our front office team as a Customer Service Representative.

Position Overview

The Customer Service Representative (CSR) plays a vital role in creating a welcoming and professional experience for our customers. The ideal candidate is friendly, organized, and thrives in a fast-paced environment. As the first point of contact, you will manage front desk operations, support our service team, and ensure clear communication between customers and technicians.

Key Responsibilities

Customer Service & Communication

Greet customers warmly and professionally in person and by phone

Assist with check-ins, service inquiries, and follow-ups

Provide updates on vehicle service status and estimated completion times

Appointment & Service Coordination

Schedule appointments and coordinate with technicians

Sales & Product Support

Educate customers on recommended services, including oil changes, tire rotations, and accessories

Explain warranty coverage and service agreements

Front Desk & Documentation

Prepare and manage work orders, invoices, and customer records

Accurately enter vehicle and service data into our system

Payment Processing & Reporting

Process payments (cash, credit, debit) and balance cash register daily

Assist with credit reconciliation and basic bookkeeping

Inventory & Warranty Coordination

Monitor parts inventory, place orders, and track returns and cores

Assist with warranty claim submissions and fleet account AR monitoring

Workplace Organization

Maintain a clean, professional front desk and customer lounge area

Ensure marketing materials and displays are up to date

Team Collaboration

Work closely with technicians and management to ensure efficient shop flow

Provide support on special projects and general operations as needed

Qualifications:

Customer Service Experience: Prior experience in automotive, retail, or service-based customer roles preferred

Communication Skills: Clear, courteous, and professional verbal and written communication

Multitasking: Ability to manage multiple priorities in a fast-paced environment

Technical Skills: Comfort using POS systems, scheduling platforms, and Microsoft Office

Automotive Knowledge: Familiarity with automotive terms and services is a plus, but not required

Professionalism: Reliable, punctual, and committed to delivering excellent customer service