CRUISE COORDINATOR: RIVERBOATS AT THE GATEWAY ARCH

The Riverboats at the Gateway Arch are looking for individuals who are seeking a career on the water! As the Cruise Coordinator, you will be primarily responsible for the welfare and comfort of all guests on the Becky Thatcher and Tom Sawyer riverboats as they navigate up and down the Mississippi River. This is a supervisory position. Please see the following details regarding the position expectations, skills, and requirements.

EXPECTATIONS:

• Always have a positive, friendly, and approachable demeanor while having fun!
• Continually exceed guests’ expectations by always having a guest first attitude.
• Be prompt and accountable when you are scheduled to work.
• Follow the dress code by always wearing your uniform.
• Avoid dying hair unnatural colors (pink, blue, green, etc.).
• Maintain a professional appearance (no visible piercings).
• Maintain an alert, professional posture when not actively engaged with guests.

 REQUIREMENTS:

• Must be at least 21 years of age.
• Must pass alcohol and drug screening.
• Must pass background check.
• Must pass math proficiency questionnaire (located in employee application).
• Must have some supervisory experience in the food and beverage industry.

SKILLS & ABILITIES:

• Ability to learn all opening and closing procedures
• Excellent public speaking skills
• Ability to perform all Food & Beverage positions on the boat
• Focus on Guest Services
• Excellent multi-tasking skills
• Ensure efficient and friendly service to all guests
• Safety-oriented
• Present yourself in a professional manner

BENEFITS:

• All employees receive a FREE Metro Transit pass. Good for unlimited rides on MetroLink and MetroBus.
• New employees receive two free tickets, for you and a guest, to the Tram Ride to the Top and the St. Louis Riverfront Cruise. Tickets cannot be sold or given away.
• New employees enjoy a buy one ticket get one free discount for the Skyline Dinner Cruise!

TYPICAL SUMMER SEASON (MEMORIAL DAY TO LABOR DAY) HOURS OF OPERATION ARE 7 A.M. TO 1 A.M.

TYPICAL WINTER SEASON (LABOR DAY TO MEMORIAL DAY) HOURS OF OPERATION  ARE  7 A.M. TO 1 A.M.

CLOSED ON THANKSGIVING DAY, CHRISTMAS DAY, AND NEW YEAR’S DAY

MANDATORY HOLIDAYS TO WORK

• Memorial Day Weekend
• Fourth of July
• Labor Day Weekend
• New Year’s Eve

*IT IS IMPORTANT TO NOTE THAT ALTHOUGH WE ATTEMPT TO BE AS FLEXIBLE AS POSSIBLE IN SCHEDULING, IT IS DIFFICULT TO RECEIVE TIME OFF AROUND HOLIDAYS. 

BI-STATE DEVELOPMENT IS AN EQUAL OPPORTUNITY/ ACCESS / AFFIRMATIVE ACTION/ PRO-DISABLED AND VETERAN EMPLOYER. BI-STATE DEVELOPMENT IS COMMITTED TO PROVIDING AN EQUAL EMPLOYMENT OPPORTUNITY EXPERIENCE FOR ALL EMPLOYEES, APPLICANTS, VENDORS AND CUSTOMERS WITH AN ENVIRONMENT FREE OF DISCRIMINATION, HARASSMENT, AND RETALIATION.

Required Skills Required Experience

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job.  Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Must have knowledge of mortgage programs. Experience with EllieMae® Encompass software is a plus.  Knowledge of Credit Union policies and procedures.  A general overview of underwriting guidelines is helpful.  Must have good communication skills, enjoy working with people,  and be able to work as part of a team.

Physical requirements include: standing, sitting, using hands and fingers, reaching including reaching above the shoulders, talking and hearing, visual acuity, occasional stooping, crouching, or kneeling, and occasional lifting a maximum of 25 pounds.