ENSURE THE EFFICIENT TRANSPORTATION RESERVATION OF METRO PARATRANSIT CUSTOMERS THROUGH THE USE OF COMPUTER SOFTWARE AS WELL AS ASSISTING CUSTOMERS WITH SERVICE ISSUES.
Required Skills
Required Experience
Extensive knowledge of street geography and metropolitan St. Louis, as well as St. Louis County. Knowledge of automated reservation and scheduling systems, map book usage, and use of Metro multi-modal transportation systems. Knowledge of personal computers, Windows 2013 environment, and Office 2013 programs. Touch typing at least 30 words per minute. Ability to recognize service zones and apply Metro fare structure and policies and procedures. Ability to work rotating shifts. Ability to maintain an effective working relationship with Paratransit staff, the general public, and various service agencies, caseworkers, and outside providers. Ability to communicate effectively, both orally and in writing. Ability to work under stressful conditions while answering a high volume of phone calls. Ability to analyze and make decisions and problem-solve for customers. Ability to maintain confidentiality of sensitive customer and driver information.
Education: High School Diploma or Equivalent Required
Experience: One (1) to Three Years in Customer Service or Administrative
Bi-State Development is an equal opportunity/ access / affirmative action/ pro-disabled and veteran employer. Bi-State Development is committed to providing an Equal Employment Opportunity experience for all employees, applicants, vendors, and customers with an environment free of discrimination, harassment, and retaliation