FULL-TIME EMPLOYMENT OPPORTUNITY WITH A DYNAMIC AND MULTI-FACETED RESOURCE FOR ECONOMIC DEVELOPMENT IN THE ST. LOUIS REGION.
ABOUT US
BI-STATE DEVELOPMENT IS COMMITTED TO PROVIDING AN EQUAL EMPLOYMENT OPPORTUNITY EXPERIENCE FOR ALL EMPLOYEES, APPLICANTS, VENDORS AND CUSTOMERS WITH AN ENVIRONMENT FREE OF DISCRIMINATION, HARASSMENT, AND RETALIATION.
Since 1950, we have partnered with private and public organizations on hundreds of projects that have created thousands of jobs on both sides of the Mississippi River.
BSD operates with a focus on making a positive impact on the region and the nation, better connecting the Bi-State area to the rest of the world. We are impacting neighborhoods, large and small, in Illinois and in Missouri, with investments that are shaped by our unique perspective of the region and its potential.
WHY WORK HERE
Work for a company that strives to make a positive impact in the region
Earn a competitive salary
Free access to 9 gyms at our facilities 24-7 and Personal Trainers available upon request
Discounted memberships with Club Fitness & Golds Gyms
Wellness program that provides free health screenings
Discounted wireless phone service
Free MetroLink and MetroBus access
Medical, Dental, Vision coverage effective on your 1st day
4 weeks earned PTO
Your Birthday is a floating holiday
Company sponsored 401k plan
Employee assistance program
Eligible for Public Service Student Loan Forgiveness program
MISSION:
This position is a first line supervisor responsible for directing the work of 226 van operators and 40 salaried employees engaged in providing customer-orientated transit service to the Agency's operating area. Responsible for insuring the delivery of safe, reliable, timely, and hospitable service to customers. Coordinates with the other departments and agencies to optimize productivity and minimize service interruptions. The incumbent reports to the Manager of Paratransit Operations and responds to instructions and information from a -Radio Dispatch Supervisor while performing assignments.
ESSENTIAL OUTCOMES:
- Develop and supervise employees; set goals, provide monthly feedback, document performance and conduct annual performance appraisals.
- Supervise the entire Paratransit Van Operator staff; monitor van operator performance through the use of the radio and the PASS software. Observe the dispatchers in the Dispatch Center during their shift and identify performance problems. Hold hearings with the van operators and shop steward as the need arises. Issue disciplines and warnings. Counsel employees.
- Interview and select potential candidates for the Van Operator positions, utilizing the structured Van Operator Interview Process.
- Facilitate Random Drug Testing and coordinate scheduling of paratransit staff. Assure that testing is administered according to DOT and Agency guidelines and process the resulting paperwork.
- Maintain, review and ensure that all van operator station files reconcile with electronic data records are up to date and containing all customer contacts, disciplines issued, van operator incident reports, workers compensation report of injury, accident reports, and Driver Qualification data.
- Respond to and process all Incidents and Accidents involving Paratransit vehicles and conduct Site Observations according to Agency guidelines.
- Prepare Weekly Overtime Assignments for van operators and distribute daily overtime based on operator policy and procedures, while working with the Dispatch Center Supervisor to ensure that all tours are covered.
- Administer the Division’s Fare and employee attendance policy and assure that all issues are processed according to Agency’s guidelines.
- Communicates understanding and support of organization goals through actions and spoken and written words; interacts effectively with individuals and groups at all levels, while ensures compliance with all applicable policies, rules, regulations, and laws; stays abreast of legal, regulatory, and policy developments affecting areas of responsibility; enforces legal and regulatory requirements impartially.
- Other duties as directed or assigned.
Required Skills
KNOWLEDGE, SKILLS, & ABILITIES:
- Ability to learn Operations Division policies, procedures, Agency regulations and the Union contract.
- Considerable knowledge of the Paratransit Division fare structure and policies.
- Considerable knowledge of the street geography of metropolitan St. Louis.
- Ability to evaluate the work of subordinates.
- Ability to operate an automobile in a safe and courteous manner.
- Ability to communicate effectively, both orally and in writing.
- Ability to evaluate a problem, formulate corrective response, and implement a plan of action to achieve desired results.
- Ability to make decisions. Possess effective customer service skills. Ability to work in emergency situations. Computer skills in word processing, spreadsheets, and database management are necessary to successfully perform computer related job functions.
Required Experience
EDUCATION
- DEGREE: Bachelor's Degree is highly desirable
- FIELD: Business, Transportation or related field
EXPERIENCE:
- YEARS: Minimum five (5) years
- FIELD: Transit Operations or Customer Service
Bi-State Development is committed to providing an Equal Employment Opportunity experience for all employees, applicants, vendors and customers with an environment free of discrimination, harassment, and retaliation.