FULL-TIME EMPLOYMENT OPPORTUNITY WITH A DYNAMIC AND MULTI-FACETED RESOURCE FOR ECONOMIC DEVELOPMENT IN THE ST. LOUIS REGION.
ABOUT US
Since 1950, we have partnered with private and public organizations on hundreds of projects that have created thousands of jobs on both sides of the Mississippi River.
BSD operates with a focus on making a positive impact on the region and the nation, better connecting the Bi-State area to the rest of the world. We are impacting neighborhoods, large and small, in Illinois and in Missouri, with investments that are shaped by our unique perspective of the region and its potential.
WHY WORK HERE
MISSION:
Responsible for ensuring that dispatchers and reservation clerks on duty while in the dispatch center perform all assigned tasks. Responsible for the training of all new dispatchers, ensuring the optimal performance of the overall equipment and staff. Monitor all tours in the field and monitor the performance of all staff on duty while in the dispatch center and /or dispatcher trainees on duty during hours of operation. Respond to incoming operator communications and monitor all outgoing dispatcher communications for appropriateness and efficiency. Ensure all tours are covered expeditiously with both van operators and vehicles that meet the equipment requirements for each tour. Respond to any and all operational emergencies and incidents as they occur such as: accidents, road calls, passenger medical emergencies, fare related problems or other operational situations. Prepare documents and participate in staff development issues.
ESSENTIAL OUTCOMES:
Required Skills
KNOWLEDGE, SKILLS, & ABILITIES:
Extensive knowledge of street geography and metropolitan St. Louis, as well as St. Louis County. Knowledge of automated reservation and scheduling systems, map book usage, and use of metro multi-modal transportation systems. Knowledge of personal computers, Windows 2000 environment, and Office 2007 programs. Knowledge of emergency service jurisdictions. Knowledge of radio dispatching and Federal Communication Commission regulations. Ability to recognize service zones and apply Metro fare structure and Metro policies and procedures. Ability to maintain an effective working relationship with Paratransit Operators and the general public as well as various service agencies, caseworkers, and outside providers. Ability to communicate effectively, both orally and in writing. Ability to work under stressful conditions while answering a high volume of incoming telephone and/ or radio calls. Ability to work various shifts and off hours. Ability to analyze, make decisions, and problem solve for customers and drivers, to maintain safe and efficient operations and on-time performance. Ability to maintain confidentiality of sensitive customer and driver information.
Required Experience
EDUCATION
EXPERIENCE:
Bi-State Development is committed to providing an Equal Employment Opportunity experience for all employees, applicants, vendors and customers with an environment free of discrimination, harassment, and retaliation.
KNOWLEDGE, SKILLS, & ABILITIES:
Extensive knowledge of street geography and metropolitan St. Louis, as well as St. Louis County. Knowledge of automated reservation and scheduling systems, map book usage, and use of metro multi-modal transportation systems. Knowledge of personal computers, Windows 2000 environment, and Office 2007 programs. Knowledge of emergency service jurisdictions. Knowledge of radio dispatching and Federal Communication Commission regulations. Ability to recognize service zones and apply Metro fare structure and Metro policies and procedures. Ability to maintain an effective working relationship with Paratransit Operators and the general public as well as various service agencies, caseworkers, and outside providers. Ability to communicate effectively, both orally and in writing. Ability to work under stressful conditions while answering a high volume of incoming telephone and/ or radio calls. Ability to work various shifts and off hours. Ability to analyze, make decisions, and problem solve for customers and drivers, to maintain safe and efficient operations and on-time performance. Ability to maintain confidentiality of sensitive customer and driver information.