MISSION:
Directs the work of light rail vehicle operators in the MetroLink Operations section.
ESSENTIAL OUTCOMES:
- Review and evaluate operating activities and recommend changes to enhance operations, including special events.
- Prepare daily reports on operations activities including attendance, absenteeism, on-time performance, and security and fare enforcement coverage.
- Prepare incident and special reports arising from train service activities including safety, vehicle accidents and employee or passenger injuries. Investigate accidents and customer complaints.
- Monitor stations, platforms, elevators/escalators, emergency telephones and ticket vending machines and report any defects. Respond to emergency alarms.
- Train employees on operating procedures, equipment operations and emergency procedures.
- Plan, direct, coordinate and control the work of employees in the section and prepare periodic observation reports. Monitor non-Metro employees to regulate safety and rule adherence.
- Report delays and problems promptly and take appropriate actions to correct performance and maintain schedules.
- Assist passengers and ensure safe, efficient and courteous service is provided.
- Conduct grievance hearings in accordance with appropriate Labor Agreements.
- Develop and implement procedures and schedules to regulate the activities of light rail vehicle operators; assist in the developing and implementing performance standards for light rail operators and evaluate employee productivity and performance against established standards.
- Assist in the preparation of safety procedures, rules and regulations for light rail operations; participate in emergency situations involving vehicles, equipment and passengers; notify appropriate persons in the event of emergency.
Required Skills
KNOWLEDGE, SKILLS, & ABILITIES:
- Must be able to pass LRV Operator training course and re-qualify as directed.
- Must be able to secure and maintain a Missouri or Illinois CDL.
- Ability to learn the day-to-day operation of a light rail system, the collective bargaining agreement covering light rail vehicle operators, the safety regulations governing a light rail operation, agency regulations and guidelines, train service schedules and fare structure.
- Ability to evaluate the work of employees, develop procedures, rules and schedules and instruct employees on operating and safety procedures.
- Ability to evaluate program effectiveness and make recommendations.
- Ability to communicate effectively, both orally and in writing and work under pressure.
Required Experience
EDUCATION
- DEGREE: Bachelor's Degree highly desirable
- FIELD: Business or related field
EXPERIENCE:
- YEARS: Five (5) minimum required.
Bi-State Development is committed to providing an Equal Employment Opportunity experience for all employees, applicants, vendors and customers with an environment free of discrimination, harassment, and retaliation.