TOUR GUIDE: GATEWAY ARCH
What a rush of excitement it would be to work as a Tour Guide 630 feet above ground! The Gateway Arch is looking for enthusiastic individuals who can effectively interact with guests and ensure a memorable visit to the Arch. As a Tour Guide, you will lead groups of up to 40 guests on their Tram Ride to The Top. Please see the following information about being a Tour Guide at the Gateway Arch.
EXPECTATIONS:
- Always have a positive, friendly, and approachable demeanor while having fun!
- Continually exceed guests’ expectations by always having a guest first attitude.
- Be prompt and accountable when you are scheduled to work.
- Follow the dress code by wearing your uniform.
- Avoid dying hair unnatural colors (pink, blue, green, etc.).
- Maintain a professional appearance.
- Engage incoming and departing guests in a warm, genuine and friendly manner when working as a greeter.
- Maintain an alert, professional posture when not actively engaged with guests.
REQUIREMENTS:
- Must be at least 16 years of age or older.
- Must pass alcohol and drug screening.
- Must pass basic background check.
- Must pass math proficiency questionnaire (located in employee application).
- Must have weekend and holiday availability.
SKILLS & ABILITIES:
- Excellent public speaking skills
- Ability to follow a script that engages guests on their Tram Ride to The Top
- Active listening to ensure full attention is given to guests and their current needs
- Excellent communication and teamwork skills
- Ability to stand for 3 continuous hours and up to 9 hours a day
- Ability to walk up and down at least 96 steps on a regular basis
BENEFITS:
- All employees receive a FREE Metro Transit pass. Good for unlimited rides on MetroLink and MetroBus.
- New employees receive two free tickets, for you and a guest, to the Tram Ride to the Top and the St. Louis Riverfront Cruise. Tickets cannot be sold or given away.
- New employees enjoy a buy one ticket get one free discount for the Skyline Dinner Cruise!
TYPICAL SUMMER SEASON (MEMORIAL DAY TO LABOR DAY) HOURS OF OPERATION ARE 8 A.M. TO 10 P.M.
TYPICAL WINTER SEASON (LABOR DAY TO MEMORIAL DAY) HOURS OF OPERATION ARE 9 A.M. TO 6 P.M.
CLOSED ON THANKSGIVING DAY, CHRISTMAS DAY, AND NEW YEAR’S DAY
BUSIEST TIMES OF THE YEAR
- Memorial Day Weekend
- Fourth of July
- Last 2 weeks in July
- First 2 weeks in August
- Labor Day Weekend
- Thanksgiving Weekend
- Christmas through New Year's Eve
*IT IS IMPORTANT TO NOTE THAT ALTHOUGH WE ATTEMPT TO BE AS FLEXIBLE AS POSSIBLE IN SCHEDULING, IT IS DIFFICULT TO RECEIVE TIME OFF AROUND HOLIDAYS.
BI-STATE DEVELOPMENT IS AN EQUAL OPPORTUNITY/ ACCESS / AFFIRMATIVE ACTION/ PRO-DISABLED AND VETERAN EMPLOYER. BI-STATE DEVELOPMENT IS COMMITTED TO PROVIDING AN EQUAL EMPLOYMENT OPPORTUNITY EXPERIENCE FOR ALL EMPLOYEES, APPLICANTS, VENDORS AND CUSTOMERS WITH AN ENVIRONMENT FREE OF DISCRIMINATION, HARASSMENT, AND RETALIATION.
Required Skills
Required Experience