Field Service Representative The Hillman Group 85 reviews - Hampton, VA Summary: Provides merchandising services and on-site customer support at customer locations to ensure that prescribed regular service programs and customer relationships are effectively maintained at or above customer expectations. Essential Functions: 1. Merchandising and Customer Support * Travels to and among customer store locations as required according to service schedule and as necessary to resolve issues. * Maintains customer stores by ensuring displays are set to plan-o-grams, assessing inventory levels, placing customer orders, down-stocking product, removing defective product, placing POP material, and repairing displays and equipment. * Establishes and maintains effective professional relationships with store personnel, including regular contact with store management. * Conducts product training for store personnel as required. * Improve and grow sales, secure additional store retail space and through cross-merchandising, end cap placement, etc. * Attends promotional days and grand openings to help educate customers and employees on Hillman product lines. * 2. Store Display Resets * Performs physical work necessary to tear down and/or assemble store displays, including racks and other prescribed display items according to the plan-o-grams. * May provide direction and supervision to temporary or support personnel assigned to assist with the reset. * Works the schedule required, which can include time beyond a normal work schedule or on a different schedule as required by the customer and/or reset schedule. 3. Conducts Store Surveys * Completes customer service sheets on MC-75 * Completes other surveys as directed * Takes photos of displays 4. Follows company policies and procedures to accomplish the following: * Maintain and timely submit required records and receipts * Follow prescribed time reporting procedures and submits time worked accurately and promptly. * Communications regularly with supervision to ensure feedback of customer related information. * Maintains current knowledge of company products field operations, and customer account specifications. * Education: * High school diploma or equivalent, college courses preferred. * Qualifications: * Two years field service or merchandising experience preferred, ideally in a large-scale retail environment. * Intermediate knowledge of Word, Excel, and Windows * Able to read & execute store plan-o-grams in an efficient manner. * Strong organizational, planning, and problem solving skills. * Strong interpersonal and communication skills - able to establish and maintain effective working relationships with customers and deal tactfully with the public. * Able to regularly travel to and among store locations, with occasional overnight stays as required to effectively service the territory. * Maintains valid drivers license and maintains a driver record acceptable under the provisions of Hillmans Vehicle Policy. * Able to lift and carry up to 50 pounds occasionally. * Able to frequently walk, stand, bend, twist, climb, kneel, see, and otherwise move as necessary to perform essential functions. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Job Type: Full-time Job Type: Full-time 7 hours ago - save job