Candidate will have an opportunity to gain experience providing support to MS Windows and Apple Mac based systems in an Active Directory Domain environment:

• Will have a role in writing and organizing documentation of Knowledge Base articles and helpdesk policies
• Receive, log and assist over 60 users with trouble call related issues, including remote users
• Provide power user level software support, including but not limited to, MS Office, Adobe applications, Exchange OWA, and Dynamics CRM
• Assist with Active Directory and MS Exchange account management
• Research and troubleshoot unfamiliar errors using online knowledge base and other resources to effectively identify and resolve problems

Technical Requirements

• Strong MS Office (i.e., Word, Excel, Outlook, PowerPoint, OneNote and Access) familiarity
• Have received training on Windows operating systems-Windows Server, Windows 7, and Windows 10
• Basic understanding of user management in Active Directory and MS Exchange
• Possess strong working knowledge of Windows printing functions
• Strong working knowledge of PC hardware, Ethernet networking infrastructure & IP, Mac OS X protocols desired
• Proficiency in any combination of the following is a plus but not necessary: MS Office, SharePoint Server 2010, MS Dynamics CRM 2016, Internet security, Cisco AnyConnect VPN, mobile platforms such as iOS and Android

Other skills

• Must possess excellent written, communication, organizational, and interpersonal skills
• Must be resourceful, freethinking, self-paced, and flexible
• Ability to carry out tasks independently

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