COMPANY PROFILE

Knoll, Inc. is a constellation of design-driven brands and people, working together with our clients in person and digitally to create inspired modern interiors. We are part of MillerKnoll, the engine powering the world’s most dynamic design brands. Our internationally recognized portfolio includes furniture, textiles, leathers, lighting, accessories, and architectural and acoustical elements. Our brands — Knoll Office, KnollStudio, KnollTextiles, KnollExtra, Spinneybeck | FilzFelt, Edelman Leather, HOLLY HUNT, DatesWeiser, Muuto, and Fully — reflect our commitment to modern design that meets the diverse requirements of high-performance workplaces, work from home settings and luxury residential interiors. A recipient of the National Design Award for Corporate and Institutional Achievement from the Smithsonian's Cooper-Hewitt, National Design Museum, we can help organizations achieve Leadership in Energy and Environmental Design (LEED), Living Building Challenge and WELL Building workplace certifications. To learn more about our initiatives to support more inclusive and diverse communities, visit Knoll.com/Community.

HOLLY HUNT is a sales and service organization, as well as designer and maker of high-end interior design furniture, lighting, textiles, leather and rugs.  HOLLY HUNT’S “to the trade” customers are interior designers and architects.  85 to 90 percent of business revenue is generated from residential purchases, while 10 to 15 percent is generated from contract, corporate or hospitality purchases.

POSITION PROFILE

The Sales Assistant is an integral part of the Holly Hunt Showroom.  Their responsibilities are to work closely with the Sales Associate, Clients, Corporate Office, Outside Sales Associate, and Represented Vendors, to ensure the smooth processing and production of orders.  The Sales Assistant is also responsible for much of the logistics required for the showroom.

PRIMARY RESPONSIBILITIES

• Answer incoming phone calls, transfer to appropriate Sales Associate
• Enter all new clients on customer card (assign SC account#), collect Resale form to turn into corporate – send new client welcome packet to all new account holders
• Update expired resale info
• Process credit card payments, record deposits in Navision, release orders
• Double check all order packets for accuracy
• Assist in coordinating correct freight charges for client orders and ensuring ship to information is complete
• Make sure COM ID form is complete and sent to vendor as required
• Update approvals for SFAs / DFAs
• Request freight updates if ship to changes or expedited freight is required post order
• Run weekly Order Status reports, manage open orders, update clients on ECD, add RDDs, review order hold reports
• Expedite orders partnering Client First team to prioritize hot orders
• Follow up on Balance Due Notices to collect payments
• Provide tracking updates to clients
• Initiate customer service claims to Client First teams, expediting replacements/repairs as needed
• Get estimates and facilitate local repairs, coordinate with clients or receiving warehouse
• Complete and submit refund request forms for overpayments
• Maintain sales tools (order tear sheets, catalogs, finish samples, etc) on sales floor and order when needed
• Be a team player, cover breaks as needed
• Acknowledge every client that comes into the showroom
• Work with clients in the showroom and on the phone as needed
• Pull sample/tear sheets and perform fabric shops as needed
• Assist with mailers and eblasts

Required Skills

• Ability to multitask
• Excellent communication skills both written and verbal
• Some lifting (20-50 lbs max)
• Proficient in Microsoft Word/Excel/Outlook

Required Experience

• Bachelor's degree required
• 1-2 years working in a retail, design, or showroom environment, luxury experience preferred

WHO WE HIRE

Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

• Ability to multitask
• Excellent communication skills both written and verbal
• Some lifting (20-50 lbs max)
• Proficient in Microsoft Word/Excel/Outlook