PURPOSE OF POSITION: To handle product management and distribution and develop a comprehensive inventory tracking system to streamline our business. To manage and operate in absence of the E-Comm Manager and Assistant Manager in selling material that has been processed by Goodwill Industries employees. To fulfill mission statement. SUPERVISION RECEIVED: Works under the general supervision of the E-Comm Manager and District Manager with considerable latitude for making decisions within the established policies and procedures. Refers questions involving deviation from established policies and procedures to Vice President of Operations. SUPERVISION EXERCISED: E-Commerce Personnel SAFETY STATEMENT: "No job is so important and no service is so urgent that we cannot take the time to perform our work safely." ORGANIZATIONAL RESPONSIBILITIES: Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals. Demonstrate a positive, role model. Display commitment and involvement towards Goodwill's mission. MISSION STATEMENT: “To provide opportunities for people with disabilities and barriers to employment seeking independent and productive lives.” As a member of the management staff, sets an example for his or her workers. Personal conduct must reflect the high standards of integrity expected of all Goodwill staff personnel. Is expected to exercise good judgement in handling the wide variety of day-to-day operational problems which arise continuously in store operation. Must be thoroughly familiar and continually stress the Goodwill sales philosophy. Performs those duties, which are part of every day supervisory job. ESSENTIAL FUNCTIONS:
Relations with E-Commerce Customers: Is uniformly courteous to them. Listens to any complaints and attempts to adjust within policy to the satisfaction of the customer when merchandise is not satisfactory. Uses good judgement and does not hesitate to take responsibility. Stresses courtesy and enthusiasm. Relations with Vice President of Operations and District Manager: Keeps him/her informed of significant events. Recommends changes in policies and procedures based on store operations. Is particularly sensitive to management requests and adheres to deadlines and due dates.
NOTE: Must have a telephone and maintain it in operating order within telephone company's maintenance capabilities. Must pass/complete background check. Must be a licensed driver-must be insurable. STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS:
This job description summary in no way states or implies that these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions requested by their supervisor.
Employees are expected to adhere to Goodwill Industries, Inc. “Code of Ethics.”
Employees must abide by Goodwill Industries of Kansas, Inc, and compliance policies. The purpose of our corporate compliance program is to prevent and detect any criminal, fraudulent, unethical, or improper conduct and take appropriate corrective action.
Required Skills
EXPERIENCE/SPECIAL SKILLS AND KNOWLEDGE: Must have full knowledge of bookkeeping, internet and accounting to maintain sales records and reports incidental to store operations. Must have a well-developed sense of responsibility. Must be bondable. JOB PROFICIENCIES: Math Skills, Computer Skills, Oral Communications,Written Communications, Internal-Personal Communications Judgment and Problem Solving, Cash Handling, Job Knowledge, Planning and Organization, Leadership, Teamwork, Customer Service Orientation,Interviewing Skills, Quality, Product Knowledge, Ethics and Trust, Safety and Security. JOB COMPETENCIES: Serves as hiring manager. Completes employee work schedules, evaluations, ADP and handles customer complaints. Oversees store operation including inventory, warehouse and stock rotation. Performs all administrative and clerical details associated with store operation and orders supplies as needed. Provides supervision for all data entry, photographer, and shippers, trains’ employees and follows cash handling procedures.
Required Experience
EDUCATION & QUALIFICATIONS: High school education or the equivalent with courses in simple bookkeeping, accounting, simple bookkeeping, accounting, business, law, etc. Prefer experience with Internet and digital camera.
EXPERIENCE/SPECIAL SKILLS AND KNOWLEDGE: Must have full knowledge of bookkeeping, internet and accounting to maintain sales records and reports incidental to store operations. Must have a well-developed sense of responsibility. Must be bondable. JOB PROFICIENCIES: Math Skills, Computer Skills, Oral Communications,Written Communications, Internal-Personal Communications Judgment and Problem Solving, Cash Handling, Job Knowledge, Planning and Organization, Leadership, Teamwork, Customer Service Orientation,Interviewing Skills, Quality, Product Knowledge, Ethics and Trust, Safety and Security. JOB COMPETENCIES: Serves as hiring manager. Completes employee work schedules, evaluations, ADP and handles customer complaints. Oversees store operation including inventory, warehouse and stock rotation. Performs all administrative and clerical details associated with store operation and orders supplies as needed. Provides supervision for all data entry, photographer, and shippers, trains’ employees and follows cash handling procedures.