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Customer Service Representative

Consigli Construction Co Inc

Customer Service Representative

Rock Island, IL +1 location
Full Time
Paid
  • Responsibilities

    Interested in an outstanding opportunity to become part of a team with a stellar reputation as a community engaged Employer of Choice?

    Established in 1905, Consigli has grown over the last 100 years from a local fourth generation family business into one of the largest construction managers and general contractors in the Northeast and Mid-Atlantic regions. In 2018, we transitioned to 100-percent employee-ownership.

    Nationally ranked as one of Forbes Best Midsize Employers in 2021 and 2022 and as one of the Best Places to Work by the Boston Globe, the Washington Post, the Hartford Business Journal, and MaineBiz, our culture draws raw talent from college interns to seasoned veterans with substantial years of experience in their field. We credit empowerment, innovation and “thinking great” for our continual growth and success. Most important, we are thankful for our employees and are proud to have one of the most exciting project portfolios in the business.

    Quality Control Manager

    Formulate and maintain quality control objectives, coordinating them with production procedures, ensuring product reliability and cost minimization. The Quality Control Manager will play an integral role during all phases of a project, beginning in pre-construction and ending with project close-out. During the pre-construction phase, the individual will review all contract quality language and coordinate constructability with the owner and architect(s). During the construction of a project, work with teams to track and measure quality data for performed work, coordinate quality efforts with subcontractors, and be a resource for any quality-related issues on-site. Additional responsibilities include conducting inspections and walkthroughs for close-out, setting and maintaining company policies relating to quality, and participating in business development activities, when applicable.

    Required Skills

    Pre-Construction

    • Help with proposals, attend selected interviews
    • Review selected supplemental instructions/specs for completeness
    • Review contract quality language
    • Constructability review on selected projects or pre-cons, coordinate with architect

    Set and maintain company policy

    • The preparation of the companies QA manual control and supervision of all amendments and revisions
    • Update policy as required
    • Hold preconstruction meeting with team and develop site specific plan, include specifically who is doing each task
    • Review and improve 100% material verification policy

    Manage Program as work progresses

    • Insure testing log set up prior to start of work, help coordinate outside testing
    • Attend pre-ops on selected projects: private projects, self-perform operations, finish sensitive projects
    • Act as resource for specific quality related issues
    • Help manage subcontractor quality efforts, develop methods to encourage subs to plan
    • Help insure selected operations proceed according to plans and specifications
    • Meet with client on selected projects to review quality expectations and concerns
    • Review deficiency logs, monitor items completed on a timely basis
    • Insure we are following material verification policy

    Measurement and communication

    • Make sure paperwork gets done
    • Audit paperwork.
    • Rate paperwork
    • Communicate results to teams
    • Manage QIHTU, send out weekly message like tool box talks, post on intranet
    • Review pre op minutes and post samples on intranet
    • Recognize and communicate common deficient items including methods to avoid

    Close out/post close out

    • Keep statistics on call backs
    • Focus on call back issues – water and air infiltration, hvac
    • Conduct pre-punch inspection on selected projects
    • Perform warranty walk-throughs, compile statistics, distribute lessons learned

    Required Experience

    • High School degree with applicable experience or Bachelor's Degree in Construction Management, Engineering, or related area of specialty required;
    • 5-10 years’ experience in the construction field or in a related area required;
    • Thorough knowledge of the construction field's concepts, practices, and procedures required;

    An Affirmative Action / Equal Opportunity Employer

    Consigli provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

  • Qualifications

    Pre-Construction

    • Help with proposals, attend selected interviews
    • Review selected supplemental instructions/specs for completeness
    • Review contract quality language
    • Constructability review on selected projects or pre-cons, coordinate with architect

    Set and maintain company policy

    • The preparation of the companies QA manual control and supervision of all amendments and revisions
    • Update policy as required
    • Hold preconstruction meeting with team and develop site specific plan, include specifically who is doing each task
    • Review and improve 100% material verification policy

    Manage Program as work progresses

    • Insure testing log set up prior to start of work, help coordinate outside testing
    • Attend pre-ops on selected projects: private projects, self-perform operations, finish sensitive projects
    • Act as resource for specific quality related issues
    • Help manage subcontractor quality efforts, develop methods to encourage subs to plan
    • Help insure selected operations proceed according to plans and specifications
    • Meet with client on selected projects to review quality expectations and concerns
    • Review deficiency logs, monitor items completed on a timely basis
    • Insure we are following material verification policy

    Measurement and communication

    • Make sure paperwork gets done
    • Audit paperwork.
    • Rate paperwork
    • Communicate results to teams
    • Manage QIHTU, send out weekly message like tool box talks, post on intranet
    • Review pre op minutes and post samples on intranet
    • Recognize and communicate common deficient items including methods to avoid

    Close out/post close out

    • Keep statistics on call backs
    • Focus on call back issues – water and air infiltration, hvac
    • Conduct pre-punch inspection on selected projects
    • Perform warranty walk-throughs, compile statistics, distribute lessons learned
  • Locations
    Phoenix, AZ • Rock Island, IL