Job Description
WHAT WE DO AND WHO WE ARE
Through thoughtful innovation, Listrak works to provide our clients with premier solutions that deliver results, allowing our customers to become industry leaders and our employees to find pride and passion in their work.
At Listrak, we believe that foundation is everything, so we strive to base our work around four core values: customers come first in everything we do, you can always count on us to do the right thing, people and team work are invaluable, and passion drives performance. These values are the heart of our business, so we are looking for team members who can help us live them out.
WHAT WE'RE LOOKING FOR
You should have…
You should be…
A Self-Starter, goal oriented, and persuasive; adaptable and flexible to meet demands of clients and organizational change and able to discern and balance advocacy for the client, while protecting Listrak's best interest.
ABOUT THE JOB
As an Enterprise Customer Success Manager, you will build, develop, and support the members of our retail clients, serving as both a leader and collaborator. You'll proactively provide senior-level strategic guidance to all top-tier clients in the team portfolio to maximize solution ROI and application engagement.
You will directly manage a portfolio of accounts and drive additional sales by planning and recommending solutions to each account. Because the industry is ever-changing, it's extremely important to stay current with email and retail marketing trends and innovations so you can make recommendations to the development team as new product opportunities are identified.
WHAT YOU'LL DO
Enterprise Customer Success Managers FOSTER STRATEGIC RELATIONSHIPS with client-side senior level executives, as well as maintain an appropriate on-going relationship with client-side management team. You will STRATEGICALLY ON-BOARD NEW ACCOUNTS, providing best practice guidance and transitioning the account to Listrak effectively and efficiently. You will need to possess a strong understanding of the client's email marketing goals and priorities and HELP CLIENTS MEET OR EXCEED THEIR MARKETING OBJECTIVES.
You'll ASSUME ACCOUNTABILITY for resolving client issues, proposing solutions and escalating the appropriate person to the point of resolution. IDENTIFYING EFFECTIVE SOLUTIONS and strategies for each account in portfolio, THEN PROPOSING SOLUTIONS to clients to increase application engagement, helps Enterprise Account Managers provide clients with measurable and meaningful ROI while maintaining a 95% revenue retention rate for team.
Every year, you will identify 6-8 opportunities within your team to DEVELOP CLIENT CASE STUDIES and schedule FACE-TO-FACE MEETINGS WITH EACH CLIENT, working with the team to create a client meeting plan for regional client visits.
Why Listrak?
GIVE BACK
Wherever Listrak is, we strive to make a positive impact, and we love giving back to the communities we call home. By investing into local organizations, schools and events, we try to help cultivate a healthy community and equip youth for a changing workforce. Also, our Volunteer Time Off policy gives employees the opportunity to donate time to causes they're passionate about, despite the busyness of everyday life.
EAT WELL
Our on-site culinary staff and barista keep our team energized with the sustenance they need to do their best. From burger day, to General Tso's, to warm chocolate chip cookies, The Hub does not disappoint.
RELAX AND CELEBRATE
At Listrak, there is always a reason to celebrate. We love to build workplace friendships through company-wide events, and employee wellness is a high priority. So, we keep our activities committee busy planning game day watch parties, after work yoga, holiday parties and so much more.
STAY PAWSITIVE
Having a rough day? You might just catch our co-founder's sweet golden retriever Maggie sniffing around your desk for treats or lounging in the lobby of our Lititz office. You can also destress on one of our Puppy Days by taking a few minutes to pet some adorable pups. Not a dog fan? Don't worry, each employee can see as much or as little of these furry visitors as they like.
LEAD A HEALTHY LIFE
We offer a variety of benefits, plans and options to meet your individual needs for medical, dental and vision care. Our on-site fitness facility, company wellness programs and discounted gym memberships, as well as opportunities to learn and grow, create space for employees to nurture their minds and bodies.
At Listrak, we want you to feel well, eat well, and be well.
So, join our team! We can't wait to meet you.