FULL-TIME EMPLOYMENT OPPORTUNITY WITH A DYNAMIC AND MULTI-FACETED RESOURCE FOR ECONOMIC DEVELOPMENT IN THE ST. LOUIS REGION.
ABOUT US
Since 1950, we have partnered with private and public organizations on hundreds of projects that have created thousands of jobs on both sides of the Mississippi River.
BSD operates with a focus on making a positive impact on the region and the nation, better connecting the Bi-State area to the rest of the world. We are impacting neighborhoods, large and small, in Illinois and in Missouri, with investments that are shaped by our unique perspective of the region and its potential.
WHY WORK HERE
- Work for a company that strives to make a positive impact in the region
- Earn a competitive salary
- Free access to 9 gyms at our facilities 24-7 and Personal Trainers available upon request
- Discounted memberships with Club Fitness & Golds Gyms
- Wellness program that provides free health screenings
- Discounted wireless phone service
- Free MetroLink and MetroBus access
- Medical, Dental, Vision coverage effective on your 1st day
- 4 weeks earned PTO
- Your Birthday is a floating holiday
- Company sponsored 401k plan
- Employee assistance program
- Eligible for Public Service Student Loan Forgiveness program
MISSION:
Participate in the coordination and execution of all aspects of the Special Event Ticketing Program. This includes preparation of sales materials, supervision of contractor employees engaged in manual ticket sales activities at MetroLink stations and reconciliation of sales revenues / fares media in the field and controlled office environment.
ESSENTIAL OUTCOMES:
- Initiate production of fare media for specific events and maintain the inventory of both printed materials and blank ticket stock utilized for the special Event Ticketing program.
- Determine staff requirements for Special Events and develops work schedules ensuring efficient utilization of available resources.
- Prepare agent sales kits for each scheduled event including applicable reconciliation materials.
- Independently supervises vendor employees engaged in manual ticket sales ensuring appropriate allocation of resources to facilitate customer satisfaction.
- Utilize computerized spreadsheet to reconcile post event ticket sales.
- Review and compile information relative to ticket agent schedules and actual hours worked.
- Review and reconcile contractor invoices / resolve discrepancies and ensure vendor and Agency adherence to defined controls.
- Maintain detailed spreadsheets reflecting sales activity by specific event type.
- Maintain working fund inventory of monies utilized for providing customers with change during the ticket purchase process. This includes production of “bank kits” for each ticket agent deployed and post event reconciliation of these monies.
- Receive and processes customer claims, refunds and credit/debit transaction chargeback requests.
- Replenishes coin storage units as necessary and participates in the testing of revenue collection equipment hardware components.
Required Skills
KNOWLEDGE, SKILLS & ABILITIES
- Strong supervisory and customer service skills.
- Ability to account for and reconcile ticket sale revenues and effectively manage fare media inventories.
- Ability to work with and develop computerized spreadsheets.
- Ability to establish work priorities and allocate workloads efficiently.
- Ability to train, supervise, and evaluate employees and contractor staff on effective customer service policies.
- Must be able to work under pressure and be capable of initiating immediate field adjustments designed to support Agency and Departmental missions.
- Ability to communicate effectively, both orally and in writing.
- Ability to interact effectively with Agency management officials, staff, contract personnel and members of if the general public.
Required Experience
EDUCATION
- DEGREE: High school diploma or equivalent required. Associates Degree Preferred.
- FIELD: Accounting/Mathematics
EXPERIENCE:
- YEARS: Three (3) to Five (5) minimum.
Bi-State Development is an equal opportunity/ access / affirmative action/ pro-disabled and veteran employer.
Bi-State Development is committed to providing an Equal Employment Opportunity experience for all employees, applicants, vendors and customers with an environment free of discrimination, harassment, and retaliation.