Dispatcher Morris-Jenkins 15 reviews - Charlotte, NC 28273 $17 - $22 an hour * Are you a night owl and are targeting evening shift positions? * Do you enjoy solving puzzles and playing Tetris? * Are you good at analyzing information and priorities, and then quickly coordinating your work? * Do you like people? Are you a customer service or dispatch professional that is able to display empathy, while still being assertive? * Do you believe honesty is the best policy (not mention integrity, fairness, and respect)? * But most importantly, do you want to have fun at work? Morris-Jenkins is more than a Heating, Air, and Plumbing company; were a big family, and were hoping youll want to join us! Work is something we all have to do, but Morris-Jenkins firmly believes you should enjoy where you work and who you work with, and thats something we take very seriously. Our meetings are a little different, we like to play games and wear costumes... a lot! We have legendary whole company breakfasts in our off-season, seriously legendary, youve never seen this much food for 300+ people. Were more than just fun too. We are committed to our employees, to their development, and to their work-life balance. As important as your work family is, we believe your real family is even more so. We challenge our employees to design their own path to advancement in the company, and we help them achieve those goals any way we can. We also believe in compensating our employees well for their time, and thats why you wont find an employee at any level at Morris-Jenkins that doesnt make at least double the states minimum wage. Not many companies can say that, especially in our highly competitive industry. Speaking of our industry, lets talk about Morris-Jenkins role in it. Were the largest heating, air, and plumbing contractor in the Charlotte region. Not only that, we are one of the largest in the country, with our Service, Sales, Installation, Customer Service, and Plumbing departments consistently shattering performance records. Whats this mean to you? Put simply, job security. Morris-Jenkins is here to stay, and were growing fast. We will always be a family owned and operated, local company in the Charlotte area (even if our commercials look like they came straight from Hollywood; we actually produce them ourselves!). And to brag for just a minute, in 2016 Morris-Jenkins was ranked #1 Top Workplace in the midsize category by the Charlotte Observer based on voting by our employees. That means not only are we providing our customers with world-class service, were doing the same for our employees. Its the one award Mr. Jenkins is most proud of, and we all are too. Sounds good right? So what does a Dispatcher do? In a nutshell, their essential function is being primarily responsible for maximizing revenue opportunities by matching the appropriate service call to each technician by opportunity levels. You will monitor and continually adjust our scheduling board to maximize our capacity. Finally, you'll efficiently schedule parts as they arrive to meet the customers needs and generate revenue. Want the specifics? Read on! We receive many applications, so there are 2 things that you can do to increase your chances of being considered by helping us get to know you better: * Complete a Personality Survey through Culture Index - https://www.cindexinc.com/c/CF42BA * Complete a One-Way Video Interview through Spark Hire - Individual URL link directly below Note: In addition to completing an application, please click the following link to complete a one-way video interview through SparkHire: https://hire.li/5323225 It is not required, but will significantly increase your chances of being selected for next step interviews. As you can imagine, we get hundreds of applications, so we want to get to know as many candidates as possible, quickly. For some great tips and advice before completing your one-way video interview, see Spark Hire's Candidate Boot Camp. DUTIES & RESPONSIBILITIES: * Support over 100 Field Technicians * Match the best suited job to the most appropriate Service Technician, considering several factors, such as specialty expertise, opportunity level, and geography to maximize our revenue potential * Work effectively with the Support Services Manager, Service Manager, Field Supervisors, Contact Center, and Dispatch team to ensure customer service and company objectives are met * Dispatch to Service Technicians timely with accurate information for incoming customer orders, order status, and information regarding assignments * Address customer concerns and ensure a timely resolution to their problem * Build relationships with Service Technicians to garner trust * Process customer orders/changes according to established policies and procedures