Job Description
WE ARE GROWING! MUNGO HOMES IS ADDING A WARRANTY SERVICE MANAGER TO OUR TEAM IN THE SAVANNAH, GA MARKET!
This position is responsible for the on-site review and repair of warranted residential construction. In addition, this position assists with the administration of warranty orders by processing and closing tickets, reviewing reports and following up on tickets as necessary to assure timely completion.
ESSENTIAL DUTIES AND RESPONSIBILITIES: (PERFORMS OTHER DUTIES AS ASSIGNED)
· Meets with homeowners to determine needed repairs and verify warranty claim.
· Supervises subcontractors on scheduled appointments.
· Insures the protection of area of the home being worked on as well as surrounding areas.
· Makes sure work areas are cleaned prior to leaving home.
· Participates in Customer Service follow-up with homeowners.
· Works with Production Management and other departments to resolve problems and coordinate activities.
· Evaluates project costs and maintains budgets.
· Completes all inspections required paperwork, including scheduling and payment approvals.
· Reviews warranty reports and follows up on repairs to insure timely completion. Works with sub-contractors when necessary.
· Closes out orders in the computer to maintain accurate records.
· Conforms with all safety rules and uses all appropriate safety equipment.
· Maintain clean, well organized work area.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE: High school diploma or general education degree (GED); and two or more years related experience and/or training; or equivalent combination of education and experience.
COMPUTER SKILLS:
Apple iPad
Microsoft Office Suite (Excel, Word, Outlook)
Adobe Reader
KOVA software (preferred)
CERTIFICATES, LICENSES, REGISTRATIONS:
Company Description
Michael J. Mungo started building homes in the Columbia, South Carolina area in 1954, and still today, the Mungo family is involved in the day-to-day operations of the new home building business. Many of our employees live and play in the communities where we build so you’re likely to bump into us at the grocery store, a football game, or the gym, and we take care of you just as well after the close as during the buying process. In late 2018, Mungo Homes proudly became part of the Berkshire Hathaway family of companies; and, still family-run, Mungo Homes remains committed to the quality and innovation that has led to our success since 1954!