Job Description

The National Makeup Artist serves as a key brand ambassador for Dior, embodying and promoting the brand's values with unwavering passion. As an integral member of the Dior team, the incumbent consistently exemplifies the Dior attitude, contributing to the strategic marketing objectives for makeup and achieving individual sales targets. This role is pivotal in projecting Dior's image as a leading authority in makeup artistry and trend innovation, while delivering an unparalleled standard of service to clients across all fragrance and beauty categories.

SELLING DIOR

• Conduct in store and/or remote selling activities, acting as a personal shopper.
• Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method:
  • Initiate contact with customers and welcome them both on counter and through traffic-stopping.
  • Identify and understand customers’ needs.
  • Propose and demonstrate personalized product offers. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global beauty approach.
• Communicate passionately and educate clients on the brand and products
• Achieve retail sales targets (in-store and remote) and contribute to retail KPIs on a monthly basis
• Master Brand, Category, and Competition Knowledge

CLIENT EXPERIENCE AND MANAGEMENT

• Cultivate enduring relationships with existing clients through personalized in-store and remote engagement.
• Attract new clients to the brand by fostering genuine and meaningful interactions.
• Execute all CRM and clienteling activities, including accurate data capture in the designated systems to ensure effective client communication and outreach.
• Actively participate in retailer training programs to support team development and encourage the utilization of retailer resources to promote appointment bookings.
• Leverage Dior's digital resources and tools (Dior Connect & iPOS) to maximize traffic and enhance client loyalty.

OPERATIONS

• Implement and maintain merchandising guidelines when in-store to ensure brand consistency.
• Proactively monitor event stock levels and report any deficiencies to maintain optimal inventory.
• Collaborate with Field and Visual Merchandising teams to ensure accuracy of campaigns in-stores.
• Complete all assigned operational and administrative tasks with accuracy and efficiency.
• Foster positive and collaborative relationships with retail partners.
• Adhere to all corporate and counter policies (attendance, punctuality, etc.) and uphold Dior's grooming standards.
• Willingness to travel extensively (approximately 70% of the time) is required.

MAKEUP ARTISTRY AND EDUCATION

• Provide expert makeup consultations (online and offline), offering personalized color advice and delivering creative, on-trend, and customized makeup services (e.g., flash makeovers, complete makeovers, backstage-inspired looks).
• Serve as a mentor and coach to all field based roles, enhancing their makeup application and sales techniques with specific KPIs, (Ex. SPH) cross and link selling to grow AOV and overall category growth metrics in a store, mall, or region.
• Participate in public relations activities as required, including fashion shows and photoshoots.
• Lead and execute high-profile makeup artistry events.
• Support educational initiatives by reinforcing training modules and providing in-store follow-up to ensure consistent application of learned techniques.
• Create engaging content for Dior's digital platforms (e.g., Dior.com, Nordstrom), including filming for social media channels.

Qualifications

• Proven Experience in Makeup Artistry and Brand Representation: A minimum of three (3) years of management experience in the makeup artistry industry,
• Extensive Makeup Artistry Expertise: A minimum of ten (10) years of comprehensive experience in makeup artistry, demonstrating a mastery of techniques and styles.
• Strong Social Media Influence and Engagement: Demonstrated ability to cultivate and maintain a strong social media presence, effectively engaging with diverse audiences and driving brand awareness.
• Backstage and Editorial Experience: Significant experience in backstage makeup artistry and editorial work, showcasing adaptability and creativity in diverse settings.
• Exceptional Sales and Client Engagement Skills: Proven ability to excel in a luxury retail environment, demonstrating exceptional sales acumen and a client-centric approach.
• Excellent Communication Skills: Impeccable written and verbal communication skills, with fluency in English. Proficiency in Mandarin and/or Spanish is highly desirable.
• Comprehensive Product Knowledge and Application Skills: In-depth knowledge of beauty and fragrance products, coupled with exceptional application skills.
• Social Media Proficiency: Mastery of various social media platforms, with a deep understanding of platform-specific nuances and the ability to effectively engage with diverse audiences.
• Content Creation Skills: Demonstrated ability to create compelling and engaging content, including crafting captivating posts and developing basic graphics.
• Proficiency in Microsoft Office Suite: Competent in using Microsoft Office Suite applications (Word, Excel, PowerPoint, Outlook).

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $75,000.00-$95,000.00.