Job Description

The RF Field Technical Specialist owns the support and effectiveness of NK installed WMTS antenna systems. They act as a focal point/contact for all WMTS installations and remediation of systems previously installed. They may act as a liaison for the client to NK internal teams as required for any WMTS issue related activity, as well as in providing a high touch contact to drive proactive improvement of NK WMTS antenna systems. They will work in partnership with the sales AE’s and all other team members with assigned responsibility as the WMTS service focused representative. They may also be assigned reactively for a time to help get a dissatisfied client with escalated issues, to manage and ensure resolution of all concerns to successful completion to the client’s satisfaction.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• May lead onsite support activities related to troubleshooting and resolution of client WMTS customer support issues
• Train Tech Support on WMTS
• Train Installers on RF and testing
• Certify Installers on comprehension
• Audit installs and testing results
• Train Design Team and audit designs
• Validate WMTS components
• Secure secondary suppliers
• Design and validate new solutions
• Ability to effectively participate and technically advise multiple complex patient monitoring teams.
• Adhere to all company policies, procedures and business ethics codes
• Other duties as assigned

QUALIFICATIONS

EDUCATION/CERTIFICATION:

Bachelor Degree in RF Engineering 

REQUIRED KNOWLEDGE:

• Significant WMTS/RF experience (5 years +)
• Past client relationship management experience
• Strong technical knowledge of products and systems
• A high degree of experience in a high touch customer focused technical organization
• Strong technical and troubleshooting knowledge

EXPERIENCE REQUIRED:

5 years + of experience / works under supervision

SKILLS/ABILITIES:

• Excellent verbal and written communication skills

• Excellent planning and organizational skills

• Ability to work cohesively with various specialties including construction, IT, electrical, and similar

• Proficient with Microsoft Office suite, and other relevant programs pertaining to products

WORKING CONDITIONS

TRAVEL: Ability to travel 80% of the time

SPEAKING: Able to speak and present information in front of groups

PHYSICAL: Ability to climb ladders, work in close quarters, work with arms above head for long periods, and use tools

EEO Policy Statement

It is the policy of Nihon Kohden America not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Nihon Kohden America to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of Nihon Kohden America will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

As CFO of Nihon Kohden America, I am committed to the principles of Affirmative Action and Equal Employment Opportunity. In order to ensure dissemination and implementation of Equal Employment Opportunity and affirmative action throughout all levels of the company, I have selected our Human Resources Representative as the Equal Employment Opportunity (EEO) Manager for Nihon Kohden America. One of the EEO Manager’s duties will be to establish and maintain internal audit and reporting systems to allow for effective measurement of Nihon Kohden America’s programs.

In furtherance of its policy regarding Affirmative Action and Equal Employment Opportunity, Nihon Kohden America has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that Nihon Kohden America is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished. This Affirmative Action Program is available in the Human Resources office for inspection by any employee or applicant for employment upon request, during normal business hours. 

We request the support of all employees in accomplishing Equal Employment Opportunity.