Job Description

To ensure a secure operating environment by monitoring user access and adherence to established policies and procedures. Day-to-day operational support for both IT Helpdesk and IT systems administration, including Windows Server, VMware, NetApp SAN, VOIP, software support, etc. Adept at learning new skills, works well on a team, and takes pride in getting things done quickly and efficiently while working in a fast paced work environment.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Microsoft Windows Server operating system support
• Active Directory and Group policy management and support
• Exchange 2016/Office 365 management and support
• Administration of a VMware 6.7 environment
• Antivirus and Windows patch management
• Installation and maintenance of Windows-based systems
• Responsible for the administration of a Cisco UC 10.x phone system
• Ability to learn new systems and applications as necessary
• Manage domain, user/computer objects, accounts, and permissions
• Assist in installation and configuration printers, peripherals, servers, and other network related hardware
• Support, monitor, test and troubleshoot hardware, operating system, and software problems
• Provide 1st through 3rd level support
• Provide backup support for other team members if unavailable
• Participate in the team’s on call rotation
• Perform other tasks as required

QUALIFICATIONS

EDUCATION/CERTIFICATION: Bachelor in CS, EE, or technical degree preferred

REQUIRED KNOWLEDGE:

• 5 years’ experience in a windows environment and have a good understanding of network infrastructure
• Understanding of Cisco UCS or similar cloud phone system environment preferred
• MCSE/MCSA/VMware/ITIL certifications preferred
• NetApp SAN administration experience a plus

EXPERIENCE REQUIRED:

Experience in conversion and implementation of companywide software applications

SKILLS/ABILITIES:

• Bachelors degree in Computer Science or a related field preferred, or an equivalent combination of experience and training
• Windows Server and Desktop products, Office 365, VMware, NetApp SAN, Disaster Recovery, Phone System administration.

WORKING CONDITIONS

TRAVEL: 5% or less

SPEAKING: Able to speak and present information in front of groups

PHYSICAL: Sit up to eight hours per day, must be able to life 25-50 lbs regularly. Noise level is generally low to moderate

EEO Policy Statement

It is the policy of Nihon Kohden America not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Nihon Kohden America to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of Nihon Kohden America will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

As CFO of Nihon Kohden America, I am committed to the principles of Affirmative Action and Equal Employment Opportunity. In order to ensure dissemination and implementation of Equal Employment Opportunity and affirmative action throughout all levels of the company, I have selected Melanie Nguyen, Human Resources Representative, as the Equal Employment Opportunity (EEO) Manager for Nihon Kohden America. One of the EEO Manager’s duties will be to establish and maintain internal audit and reporting systems to allow for effective measurement of Nihon Kohden America’s programs.

In furtherance of its policy regarding Affirmative Action and Equal Employment Opportunity, Nihon Kohden America has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that Nihon Kohden America is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished. This Affirmative Action Program is available in the Human Resources office for inspection by any employee or applicant for employment upon request, during normal business hours. 

We request the support of all employees in accomplishing Equal Employment Opportunity.