WHO IS DESIGN GROUP? Design Group Americas is one of the U.S. leaders of gift packaging, crafts, décor, and creative play products with a portfolio of over 50 national brands, sold nationwide and around the globe in the mass, middle and specialty markets. We are proud to serve the best and biggest retailers in the market like Amazon, Walmart, Target, and JoAnn Stores PLUS over 7,000 independent specialty retailers. Design Group is recruiting for an IT Support Technician in our Byhalia facility. This position will also service our Memphis location with possible travel to other locations around the US. This position reports to the IT Client Services Manager. WHAT WILL I DO IN THIS ROLE? We will look to you to provide in-person and phone-based level 1 and 2 support for the business. You will design, maintain, and provide support for the desktop computing environment, delivers technical and software support to end users, and ensures proper computer operation so that end users can accomplish business tasks. You will analyze, troubleshoot, and resolve complex problems with business applications, networking, and hardware and act as an escalation point for other team members. You will oversee the server room for your assigned locations and carryout standard maintenance. WHAT SKILLS DO I NEED? You have an associate degree, technical training, or equivalent hands-on experience in providing end user technical support coupled with 1-3 years of hands-on desk side support experience. You have Mac Support Certification, Mac experience, or willingness to learn Mac support. A+ or MCP (Microsoft Certified Professional) certifications are a plus. You have detailed knowledge of computer hardware, operating systems and desktop applications, printers, scan guns, remote access and remote-control software and data cabling and a general understanding of customer service software, local area networks (wired and wireless), file, print and email servers, and video conferencing and voice systems. WHAT DOES DESIGN GROUP OFFER ME? We offer a comprehensive employee benefits package including medical insurance and 401k with matching program as well as a paid time off plan including family leave options. Design Group believes in a fun, flexible work environment that allows your creativity to flourish and grow. Check out our video portal by clicking here! DESIGN GROUP IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, NATIONAL ORIGIN, DISABILITY OR VETERAN STATUS. WE ARE COMMITTED TO BUILDING A TALENTED NETWORK OF DIVERSE EMPLOYEES. WE ARE LOOKING AT ALL PRODUCTS WITH NEW EYES TO ENSURE WE ARE REPRESENTING DIVERSITY THROUGH DESIGN, MARKETING, AND SOCIAL MEDIA. WE ARE WORKING DILIGENTLY TO INCREASE THE NUMBER OF MINORITY-OWNED SUPPLIERS AND FREELANCERS THAT WE PARTNER WITH AND PRODUCT DONATIONS ARE BEING MADE TO ORGANIZATIONS THAT ALIGN WITH OUR SUPPORT OF INCLUSION AND NON-DISCRIMINATION. INTERNALLY, WE ARE WORKING TO INCREASE THE DIVERSITY WITHIN OUR WORKFORCE THROUGH MULTIPLE CHANNELS SUCH AS AN INTERNSHIP PROGRAM FOR ASPIRING BLACK AND BROWN DESIGNERS AND A REVAMPED EMPLOYEE REFERRAL PROGRAM TO ENCOURAGE EMPLOYEES TO REFER MINORITY APPLICANTS. OUR DIVERSITY INITIATIVES ARE DESIGNED TO MAKE US A WELL-ROUNDED AND INCLUSIVE EMPLOYER.
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ABOUT OUR COMPANY
Comprised of multiple companies with headquarters in New Hope, Minnesota, LIBERTY DIVERSIFIED INTERNATIONAL (LDI) is a privately held company employing more than 1,900 individuals across our manufacturing facilities, production facilities and core business operations in Minnesota, Iowa, Nebraska, Illinois, Georgia, Mississippi, Texas, Arizona, California, and Mexico. With deep roots in the corrugated box manufacturing industry, we operate in the core markets of paper, packaging, workplace products, corrugated plastics and building products.
Since 1918, our values – Caring, Innovation, Trust and Excellence – have guided our day-to-day activities. We believe that when our employees are aligned with these values, we create superior solutions and service for our customers. The LDI family of companies includes LIBERTY PACKAGING, LIBERTY PAPER, LIBERTY PLASTICS (CUSTOM SOLUTIONS and QUARRIX BUILDING PRODUCTS) AND SAFCO.
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Liberty Diversified International is an equal opportunity employer and makes all employment decisions without regard to race, color, sex, religion, age, creed, sexual orientation, national origin, marital status, disability, or any other protected class.