WHAT YOU’LL BE DOING:

You’ll be responsible for answering inbound phone calls in order to provide sales support to customers. This includes processing customer orders via phone, fax, email, and other media. You’ll perform an insurance verification check prior to processing the order to ensure proper reimbursement and timely shipment of orders.

WHO WE ARE:

A San Diego-based medical device company, named a Best Place to Work through the San Diego Business Journal, that’s been making the lives of people with diabetes better and better through relentless innovation and revolutionary customer experience since 2008.

Read more about our culture here: https://www.tandemdiabetes.com/careers/life-at-tandem

WHAT YOU NEED FOR THIS POSITION:

• Knowledge of medical device industry and DME insurance practices desirable.
• Demonstrated ability to effectively communicate over the phone with customers to resolve issues and answer questions according to department protocols and requirements.
• Able to effectively share information related to work product in verbal and written form.
• Able to contribute to the team by supporting the acceptance of new team members.
• Proficient with MS Office suite (Word, Excel, Outlook) and Internet.
• Knowledge of ERP & customer relationship management (CRM) systems desirable.

WHAT’S IN IT FOR YOU?

WE’VE GOT YOU COVERED.

• We offer a robust benefits package to support your health and your family. From medical, dental, and vision, to flexible spending accounts for both health and dependent care – Tandem’s got you covered!

STAY WELL WITH US. 

• Enjoy the outdoors during your workday by biking, running, or walking on one of our nearby trails. Or, break a quick sweat at our onsite gym, or check out our offsite gym, which boasts luxurious amenities including specialty fitness classes and state-of-the-art equipment.

INVEST IN YOUR CAREER.

• Tandem offers all regular full-time employees a company-sponsored 401(k) plan as well as the potential for stock options and the opportunity to participate in the company’s Employee Stock Purchase Plan.

LIVE YOUR LIFE.

• Relax with 20 days of paid time off and celebrate 10 paid holidays in your first year. With our exclusive employee discount program, you can look forward to saving money on tickets to the San Diego Zoo, movies, restaurants, and so much more

CELEBRATE IN TANDEM.

• Join in monthly Thursday get-togethers, tacos for Cinco de Mayo, corned beef for St. Patrick’s day, and our annual Holiday Party.

MAKE A DIFFERENCE, TOGETHER.

• “In Tandem” means together, and we strive to embody that in every aspect of our business. We believe that working in tandem, not in isolation, is the best way to continually exceed expectations. Together, we are dedicated to improving the lives of people with diabetes every day.

WORDS WE LIVE BY.

DON’T MESS WITH OUR CUSTOMERS.

We have the world’s best customers, and we are very protective of them. When making business decisions, we always ask ourselves and our partners “how will this impact our customers?” If we don’t feel it supports their best interests, then we keep thinking.

HUDDLE UP.

Getting innovative ideas off the ground requires the experience, opinions and actions of many. We cannot accomplish great things without successful collaboration, both inside and outside of the company.

BE CASUAL, SERIOUSLY.

Don’t let the jeans and board shorts fool you. We are very serious about our work. We also recognize that the happiest people are the most productive people, and we foster an environment to support that.

STAY AWESOME.

We treat our fellow employees like friends and family, and the company likes our own home. This universal respect allows us the freedom to be ourselves and to be effective at our jobs, knowing at the end of the day that we can trust everyone to do the right thing, for each other and for the company

Required Skills Required Experience

Registered Nurse PHYSICAL DEMANDS AND ENVIRONMENT:

• Must be capable of performing the Essential Job Functions of this position with or without reasonable accommodation.
• Must be able to relate positively and favorably to residents, families, and outside agencies and to work cooperatively with other associates.