Job Description

_ Hybrid role working 2 days at home and 3 days at our New Orleans office @ 1121 Josephine St, New Orleans, LA 70130 from 8:30 am-5:00 pm Monday-Friday._

We’re looking for a Document Controller to join Procore’s Levelset Document Control Team . In this role, you’ll provide our customers with a five-star experience by owning all touch points of their filed documents. This includes working in multiple software systems with hundreds of unique process scenarios that require speed and accuracy. You’ll work to empower our customers to get what they’ve earned by providing a speedy and qualitative county recording process.

As a Document Controller, you’ll partner with the Lien Rights Management team to facilitate the signing, processing, and recording of Levelset customers’ liens and similar real estate documents. Use your communication, writing, and sharp focusing skills to help our customer secure their lien rights and get paid.

This position reports into Document Control & Data Management Manager and is a Hybrid role working 2 days at home and 3 days at our New Orleans office @ 1121 Josephine St, New Orleans, LA 70130 from 8:30 am-5:00 pm Monday-Friday. We’re looking for someone to join us immediately.

What you’ll do:

• Process documents that need to be generated, notarized, and sent for recording

• Retrieve documents sent for electronic recording and complete any necessary next steps magic fast

• Process all customer documents sent through USPS mail, both in person and electronically, with a keen eye for any important details

• Monitor unreturned documents and contacting US County offices to troubleshoot any potential issues

• Provide WOW-worthy internal support to help our other departments needing information on document control

• Manage our recorded document intake, ensuring our customers’ recorded documents are available to them as soon as possible

• Ensure timely personal service of any documents that require sheriff and similar service of process

• Own our in-house QC process to provide our customers with a high quality product and facilitate intended outcomes.

• Process our customers’ rejected documents, finding paths to recording and making suggestions and communicating when documents cannot be resubmitted

• Ensure nothing is missed or falls through the cracks when your fellow team members are out-of-office or are raising a hand for assistance in delivering Document Control’s mission and customer-centric quality standards

What we’re looking for:

• 1+ years of experience working with legal documents OR clerical experience OR administrative experience

• Bachelor’s Degree is preferred

• Highly proficient in grammar and punctuation, with strong attention to detail in written communication

• Excellent communication and collaboration skills

• Self-starter enthusiastic about growth with an ability to adhere to deadlines and deliverables

• Adaptability and resourcefulness

• Construction Industry experience is a plus

Additional Information

Base Pay Range $19/hr-$21/hr. This role is also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

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