At Chromalox, part of Spirax Group, we build advanced thermal technologies for the world’s most challenging industrial heating applications. Headquartered in Pittsburgh, Pennsylvania, we do it better and have been doing it longer than anyone else.

Chromalox started with an innovative solution 100 years ago when a self-taught engineer invented the first metal-sheathed resistance heating element. It was this then-advanced thermal technology that launched an entire industry.

That pioneering, innovative spirit continues today. Built on opportunity and innovation, Chromalox has grown to serve an increasing number of global markets and industries. We excel in industries that have high expectations. We are acknowledged as experts at delivering solutions that exceed specifications, limit risk, and reduce operating costs.

Join us as we continue to provide solutions to our customers and the world!

The Role:

Under the supervision of the Field Service Manager, provides a role as a Field Service Technician, promoting the Chromalox brand, providing Field Service support.

As the Field Service Technician, you will Travel to customer sites, providing equipment checkout, start-up, and troubleshooting of heater and control panel equipment, including heating cable. Additionally, you will perform electrical and mechanical checks on heating equipment.

This is a cross-functional role where you will partner heavily with our customers while communicating with our engineering, purchasing, and vendors when replacement parts are required.

This position is a remote position with travel to Customer Sites and all Chromalox North American Manufacturing Plants.

Responsibilities:

• Coordinate field service calls to meet group objectives for monthly performance.
• Install and replace components and products as required.
• Develop detailed proposals for standard and custom service contracts.
• Coordinate critical target dates from customer to engineering and production.
• Understand requirements for documentation of drawings, testing, approvals, and all submittals.
• Coordinate subcontractors involved as required to complete fieldwork required.
• Resolves customer complaints regarding equipment, supplies, and services.
• Assist customers and representatives in troubleshooting problems with equipment or applications.
• Provide start-up and installation assistance by phone or as needed at the customer job site.
• Establishing and maintaining interpersonal relationships; training and teaching others.
• Maintenance of a clean and orderly work area free of excess materials.
• Support and involvement in company, department, and/or safety policies, procedures, programs, and activities.

Required Skills

Required Experience

• At least 3+ years of professional working experience as a technician is required.
• An Associate Degree of Science in Electronics is preferred, not required.
• Ability to travel domestically and internationally.
• Ability to make independent decisions on matters that influence the outcome of assigned projects.

• Significant experience handling complex bodily injury and property damage claims with significant exposure under both GL and excess policies. A focus on U.S. western states/region a plus. • Ideal candidate will have superior working knowledge of case law, statutes, and procedures impacting the handling and value of claims. • Proactive investigation, risk transfer, claim handling, attorney management, and claims resolution are essential. • Superior writing and communication skills to work effectively with insureds, claimants, underwriters, and upper management.