JOB SUMMARY

MONDAY THROUGH FRIDAY 8AM-5PM

Enhance the administrative and accounting services in order to improve operational efficiency with better processes for internal controls, financial analysis and reporting.

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ESSENTIAL DUTIES

Responsibilities include hands-on activities for the provision of proper and timely collection and reconciliation of customer receivable balances.

• Perform accounts receivable collection in accordance with credit and collection procedures and metrics
• Review aged trial balance reports and maintain customer contact as to collection efforts
• Prepare and record notes as to the result of customer contacts
• Research customer deductions, send statements and letters as required
• Support inter-company sales staff on issues regarding credit holds, credit limits and payment terms.
• Monitor credit hold portal for release of orders
• Process credit card payments as required and send credit card receipt/invoice to customer
• Maintain the integrity of all customer accounts assuring the Accounts Payable and Billing information is accurate
• Submit requests for credits on invoice discrepancies
• Send POD’s to customers upon request
• Enter customer invoices on website portal as required
• Researching payment application

 May be modified from time to time.  Other duties, tasks and work may be assigned as required.

QUALIFICATIONS

• Ability to work in a team and results oriented environment.
• Competitive personality with a drive to exceed goals.
• Advanced problem solving and persuasion skills.
• Ability to work in a high paced environment
• Ability to multi –task coupled with strong organizational skills.
• A positive, enthusiastic attitude with the ability to communicate and establish relationships with customers effectively is required.
• 3+ years Commercial Collections experience

KNOWLEDGE & SKILLS REQUIRED

• Strong Computer proficiency
• Excellent telephone and customer service skills
• Knowledge of Microsoft Office, Word, Excel
• Attention to detail
• Problem solving abilities

EDUCATION & EXPERIENCE

• High School Diploma or equivalent required
• Further degree study preferred but not required
• Previous commercial credit and collections experience

PHYSICAL DEMANDS

This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, and mouse). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Required Skills Required Experience