PART-TIME, 16 HOURS PER WEEK, EVENING SHIFT, VARIABLE HOURS, VARIABLE DAYS WITH EVERY OTHER WEEKEND
ABOUT HNL LAB MEDICINE:
Headquartered in Allentown, Pa operating for over 20 years, HNL Lab Medicine is a leading multi-regional, full-service medical laboratory providing testing and related services to physician offices, hospitals, long-term care facilities, employers, and industrial accounts.
Our patients are more than just test tubes. We understand the impact each test we analyze has on our patients' lives and we never take that responsibility lightly. We operate more than 50 patient service centers in Pennsylvania and work with more than 10 hospital systems.
SUMMARY:
The primary focus of the Customer Service Representative II is to engage in cheerful, clear, effective, and seamless communication with both internal and external customers, providers, and patients. This role focuses on achieving a one call resolution and ensures a personalized experience such that the customer wants to continue to use HNL Lab Medicine as their laboratory of choice.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
Required Skills
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or GED. Call center and/or Clinical experience preferred.
WHAT WE OFFER – BENEFITS & PERKS
Required Experience
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or GED. Call center and/or Clinical experience preferred.
WHAT WE OFFER – BENEFITS & PERKS