JOB SUMMARY

Monday-Friday 8am-5pm

This Technical Services Management position is responsible for Overseeing and Directing Technical functions and associated value added projects. Functions that fall under the direction of this position include Repair Production Supervisors and Repair and PLC Center Team Leaders. Recruiting responsibilities include pre-screening and interviewing technical talent and mentoring their growth and development. Production responsibilities include ensuring overall attainment of quality production levels and monetary production quotas as set by the company. In addition, this manager will maximize the use of all technical resources and utilize the best production practices to achieve all of these quotas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervision of the Repair Production Supervisors
• Oversee and ensure proper and efficient staffing of resources in all areas of responsibility; ensure overlap; cross training across functional areas where practical and appropriate
• Analyze all standing production flow. Implement improvements that result in increased efficiency
• Collaborate with our Senior Engineering Manager on expansion projects related to increased capabilities
• Insure that appropriate assets are used for testing of product
• Perform quarterly and year end reviews
• May be modified from time to time; Other duties, tasks and work may be assigned

**KNOWLEDGE & SKILLS REQUIRED **

• Strong computer proficiency especially in systems and functions used to manage and track repair and PLC Center processes at Radwell – Microsoft Dynamics sales order, “Reman” systems, Internal “Spectrum” tracking and receiving, and other systems and information tools used in these processes
• Knowledge of production concepts in a light manufacturing service environment
• Knowledge of and ability to create and improve internal processes; ability to tie system/human processes together in areas of responsibility
• Knowledge of and understanding of the unique nature and flow of all responsible processes, especially those in use at Radwell and knowledge and understanding of Radwell’s uniqueness and special characteristics related to these processes
• Ability to work at fast pace
• Attention to detail
• Problem solving abilities
• Good communication skills
• Ability to manage and deal with personnel issues related to the workforce that reports up through this position
• Ability to troubleshoot automated systems and processes as they relate to functional responsibilities

**EDUCATION & EXPERIENCE **

• Bachelor’s Degree or extensive equivalent experience with appropriate business concentration in production management, operations, and related disciplines
• One to three years in a related environment with direct experience managing same or similar processes
• Technical or Industrial product knowledge a plus
• Experience managing/supervising a diverse staff of managers and employees; ability to interface with upper management

PHYSICAL DEMANDS

This is a combination office/shop floor management job, but one that may requires hands on work. The physical demands of the office or managerial component entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, and mouse). The hands on components entail occasional lifting or physical demands associated with production and related processes.

**COMPENSATION

** $65k-$90k, commission program after 90 days, health/dental/vision insurance after 60 days of employment on the first of the month

Required Skills

Required Experience