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Field Services Engineer

Suffolk Construction

Field Services Engineer
New York, NY Entry-Level Paid


Field Services Engineer ID 2018-3478 Job Location : Location US-NY-New York Type Regular Full-Time Category/Department IT Overview Are you a talented, hardworking overachiever who thrives on problem solving and client service? Are you a natural leader who is motivated by developing people and getting results? Are you goal driven and excited to be part of a winning team? Are you innovative and creative at work, and compassionate and proactive in your community? Are you a true professional who is passionate about what you do and interested in taking your career to a whole new level? If you answered yes to these questions then Suffolk Construction might be the organization for you. Find out why Suffolk is consistently recognized as a best place to work and learn how our build smart approach has positioned us as a thought leader in our industry. Position Summary The Field Services Engineer works at the regional office as a member of the IT team and focuses on overall support of Suffolks New York office, as well as the surrounding job sites and offices. Face-to-face support will make up the majority of your day, troubleshooting problems related to the desktop-computing, server, wireless or remote environments. The position requires excellent leadership, communication, technical and interpersonal skills and the ability to provide superior support and service to a wide range of internal contacts. Responsibilities Provide end-user technical support. Troubleshoot problems related to the desktop-computing, server, wireless or remote environments. Serve as an escalation and knowledge point for other staff members to come to for advice and direction Provide support for VIP problems. Provide second-level support for Help Desk requests, with an emphasis on medium to difficult issues Follow and create standard operating procedures around process and documentation. Recommend and implement process improvements Respond to job site service requests regarding installation, configuration and maintenance of switches, routers and firewall hardware. Additional duties as assigned. Qualifications Bachelors degree with 3-5 years experience working in IT role including Help Desk and Hardware deployment/ configuration, 2-3 years of end-user facing support SME knowledge of PC hardware and software with an emphasis on Microsoft environments Working knowledge of all components of IT infrastructure including desktops, servers, routers, and wireless devices Understanding of VPN tunnels, LAN/WAN administration/support; Familiarity with Office 365, Microsoft Azure a plus; Ability to interface and service VIPs with diplomacy and confidence Familiarity with Service Desk Ticketing software (Service Now) Above average troubleshooting skills with an aptitude for problem source isolation Must be a self-starter, self-motivated, and collaborative Must possess Suffolks Core Values: Passion, Integrity, Hard Work, Professionalism, and Caring Ability to troubleshoot and resolve complex issues and work with other teams to follow the issues to resolution Excellent customer service, communication skills (oral and written) and time management skills. Willingness to work in a highly-structured environment Ability to lift 50 pounds Skills/Tools: OS: Windows 2008, Windows 7 Virtualization Technologies: VMWare, Citrix Working Conditions While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking. EEO Statement Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk