JOB SUMMARY

MONDAY - FRIDAY 8AM-5PM

Responsible for ensuring that orders placed via Radwell.com, eBay.com and Amazon are appropriately processed within a timely matter. Ensure that all customer inquiries generated via all web-based selling platforms are addressed and answered clearly, quickly and efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to customer inquiries to Radwell by phone, email or through other means
• Manage orders placed at Radwell.com, eBay.com and Amazon
• Help to achieve and maintain company goals
• Capture sales opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales
• Source products for manufacturers not currently supplied by Radwell (new products)
• Check inventory (i.e. “PLC Center” inventory) and fulfill order out of inventory if possible
• Notify customers of price and delivery changes for orders placed online
• Correspond with customers via phone and e-mail and respond to customers in a timely, efficient, and professional manner
• Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
• Ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary
• Manage feedback for all orders placed to assure positive feedback
• Performing product and price maintenance in “pricetool” and other business systems; Building new part numbers as needed
• Interact with all departments within Radwell to effectively meet customer commitments.

May be modified from time to time. Other duties, tasks and work may be assigned.

QUALIFICATIONS

• Must understand the sales cycle; ability to understand the Radwell International sales cycle
• Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment

KNOWLEDGE & SKILLS REQUIRED 

• Strong Computer proficiency
• Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
• Ability to multi-task
• Ability to work at fast pace
• Attention to detail
• Problem solving abilities
• Good communication skills
• Ability to sell

EDUCATION & EXPERIENCE 

Previous sales experience in a related environment or a college degree in business or a related field of study

PHYSICAL DEMANDS 

This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)

Required Skills Required Experience