JOB SUMMARY

The Billing/Collections Specialist assists the supervisor in the Billing/Collection activities for a variety of business units.  This position’s responsibilities include, but are not limited to: monitoring department quality, productivity, and assisting the supervisor and administrative team in performing the activities for the function.  He/She will assist the administrative staff in resolving complex Billing/Collections disputes.  The Billing/Collections Specialist recommends, develops, and implements process improvements within their function.  This position interacts with both internal and external customers as well as vendors and outside companies.

The Billing/Collections Specialist coaches employees to identify potential strategies and resolutions to customer issues. He/She monitors’ customer accounts to ensure past due invoices are addressed, bad debt exposure is reduced, and customers comply with payment terms. This position evaluates improvement opportunity areas or process problem areas to identify specific changes or new methods required to improve and increase productivity. The Billing/Collections Specialist assists the supervisor in training and development of the processing workgroup. He/She generates profitability reports on specific customers, services, and operational initiatives to enable management to analyze overall performance.

OTHER DUTIES

• Contacts internal and external customers and vendors as required to gather inquiry details and provide resolution, and ensuring customer satisfaction.
• Works with the administrative group to educate them on the proper procedures and verifies that the controls and procedures are being followed.
• Partners with various departments to resolve and correct payment and billing issues.
• Participates in the implementation of new or improved processes to ensure proper usage and adherence.
• Communicates operational instructions to the processing workgroup.
• Provides support to internal and external customers to address billing issues and provide requested reports.
• Oversees the daily workflow and make adjustments as necessary.

 PREFERRED COMPETENCIES

• Business, Financial, and Industry Knowledge: Demonstrates a general understanding of industry and financial trends impacting UPS and/or customers’ organizations; identifies the organizational structure and functions within a business.
• Detail Orientation: Captures/documents specific and accurate information; learns subjects thoroughly and in detail; completes work with thoroughness; supplies appropriate details when requested; maintains organized files.
• Solves Customer Problems: Recognizes when customers are having issues; identifies resolution to basic customer issues and recommends solutions.

BASIC QUALIFICATIONS

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
• Employer will not sponsor a visa for this or future positions
• Must be currently located in the same geographic location as the job or willing to relocate yourself
• Must have experience using Microsoft Office Suite

MINIMUM QUALIFICATIONS

• Bachelor’s Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience - Preferred
• Bachelor's Degree -- Accounting or Finance - Preferred
• Associate's Degree -- Business or similar field of study - Preferred
• Flexible travel schedule - Preferred

UPS is an equal opportunity employer – race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity

Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.